Customer Solutions Supervisor in Bangkok

Supervisor role in Bangkok, Thailand!

Do you have experience working remotely and know what it takes to keep a team engaged, motivated and connected? Are you someone who enjoys guiding others, optimizing workflows and ensuring smooth collaboration?

We are expanding our American team and looking for a hands-on supervisor to help support and strengthen our new team in Thailand. In this role, you’ll be an active part of the team, sharing knowledge, providing guidance and helping create a positive and efficient remote work environment. If you’re ready to be the go-to person for support and motivation while working closely with your colleagues, we’d love to hear from you!

About us

We’re a Swedish real estate marketing company that has been transforming the industry since 2001! We proudly support market-leading brands across Sweden, Denmark, Norway, Australia, New Zealand, and the U.S. 🌎 Join a company with a rich history and a forward-thinking mindset.

Your role

As the Customer Solutions Supervisor, you’ll be at the heart of our U.S. Customer Solutions team in Bangkok, Thailand, balancing hands-on support with team engagement. This role is all about collaboration and guidance - you’ll work alongside your colleagues while becoming the go-to person for processes, best practices and motivation.

Since we operate remotely, your experience in working with and supporting a remote team will be key to keeping everyone connected and engaged.

Here’s what you’ll be doing:

• Work as part of the team, handling customer inquiries while becoming an expert in our processes.
• Be the go-to person for questions, guidance and best practices.
• Motivate and support your colleagues, helping maintain engagement and team spirit in a remote setting.
• Set the standard for excellent customer service through your own work and peer support.
• Conduct QA reviews for your colleagues and help drive future QA meetings to ensure continuous improvement.
• Collaborate with leadership to refine workflows and enhance the customer experience.

This is a new role in Thailand, but you won’t be on your own - while you'll be working closely with our experienced U.S. team for full support, training and resources, you'll also be part of a vibrant team on the ground in Thailand. We have a wonderful group of colleagues who meet regularly, ensuring you always have a supportive network …