Customer Solutions Specialist-Bilingual

Job Summary:

As a Customer Specialist in the Solutions Center, you are the IGS brand champion to our customers, by educating on our products, building customer connections, and providing exceptional customer experience with each interaction. Must have flexibility to work Monday – Friday 11:00am to 8:00pm and Saturday from 8:00am to 5:00pm.  If Saturday is a part of your weekly schedule, you will have another designated day off throughout the week.

Primary Responsibilities:

• Deliver exceptional customer experiences through a natural conversation style.

• Must be able to educate on all IGS products and services that result in customer sales and retention.

• Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries.

• Meet and exceed performance metrics, customer satisfaction, sales goals and service level goals.

• Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations.

• Conducts proactive consultative analysis to identify and act upon opportunities to up-sell and cross-sell customers.

• Demonstrates full understanding of current marketing programs and offerings; communicate clearly to the customers to assist them in making an informed decision.

• Achieves all customer experience and sales standards set for the department by following the established departmental goals, policies and procedures.

• Complete additional duties and responsibilities as assigned.

Required Skills:

• Possess strong interpersonal, verbal, and written communication skills and be results oriented.

• Excellent customer experience and conversational skills.

• Possess ability to identify and overcome customer objections.

• Ability to multitask effectively and adhere to a weekly set schedule.

• Genuine desire to grow and learn, receptive to feedback, as well as contribute positively to a team-oriented work environment.

• Basic knowledge of Windows, MS Office Suite, and Internet Explorer.

Minimum Education and Experience:

• High school diploma or equivalent. 

• 2 years’ experience in a customer facing environment preferred.

• Bilingual in Spanish.

Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range:

$35,860.00 - $55,296.00

*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.

This role is also eligible for an annual incentive plan based on company performance, team or individual incentives, and a $1.00/hr bilingual premium. 

How We Support Your Wellbeing:

Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.

• Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.

• Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.

• Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.

• Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.

• Work-Life Balance: paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Equal Opportunity Employment:

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited.

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