Customer Solutions Manager, ABC/FL Groc/Meijer

Location: Tampa, FL, US, Remote

Careers that unlock the magic of human connection  

Pernod Ricard is a global premium spirits and wine company. We’re the team behind leading brands such as ABSOLUT® Vodka, Jameson® Irish Whiskey, Malibu®, Kahlúa® Liqueur, Beefeater® Gin, and Avión™ Tequila, as well as many more superior wines and exquisite champagnes!  

Working at Pernod Ricard is all about igniting conviviality in all that we do. Derived from the French word, convivialité…it means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard. Here, we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business!

The salary range for this role, based in Florida is $97,040.00 to $121,300.00. The range will vary if outside of this location.  Base salaries are determined during our interview process, by assessing a candidate’s experience, skills against internal peers and against the scope and responsibilities of the position.

Position Summary

The Customer Solutions Manager (CSM) is responsible for uncovering and developing key insights that lead to action at the customer, distributor, and within the PRUSA organization. This role partners with the sales team and is instrumental to grow category share by driving sales through the analysis of scan data, chain loyalty card data, consumer and shopper insights, and industry trends, constantly looking for the next idea to position PRUSA as a thought leader in the industry as well as support the creation of the customer strategy.  This individual will lead a PRUSA Shelf and Category Management (shelf and display) philosophy and generate actionable customer/consumer insights to reach business goals.

Major Responsibilities

• Identify and commercialize best practice insights from industry trends, retail landscape and shopper behavior that support Division and Customer Priorities
• Provide thought leadership to the customers by bringing category growth solutions rooted in insights
• Scorecard PRUSA’s performance versus the competition
• Deliver post-promotion evaluations and communicate areas of strength and opportunity
• Track and benchmark new item innovation performance
• Develop and articulate category strategies, analyze relevant data sources, link to shopper insights and provide recommendations that grow the business
• Lead retailer schematics summits with distributor partners to implement PRUSA brand standards and maximize shelf space to drive sales
• Evaluate category management initiatives around distribution, pricing, promotions and shelf
• Collaborate with cross functional teams such as marketing, finance and operations to deliver category plans
• Advance Chains Division selling tools to capitalize on category volume opportunities

Key Competencies

• Demonstrates exceptional skill in critical thinking and communication, as well as a high level of data analysis, problem solving and analytical reasoning
• Ability to organize and manage work to achieve results and track performance so that problems are detected early or prevented entirely are key competencies for success 
• Ability to gather, synthesize, analyze, and present data from multiple systems/sources
• Understanding of both retailer and distributor/wholesaler go-to-market strategies
• Broad understanding of marketplace dynamics and impact to BevAl environment
• Must possess strong computer skills with a proficiency in MS Office - Excel, PowerPoint, Word, and Outlook
• Demonstrate strong Nielsen / IRI analytical skills, JDA, Numerator and other Category Management software application skills
• Excellent verbal and written communication skills, as well as outstanding aptitude for time management
• Successful at building relationships at customers and internally throughout the organization
• Proven experience informing and influencing key decision makers on the business

Experience and Background

- Education:

• Bachelor’s Degree required

- Experience:

• 3+ years of previous sales analysis experience preferably in the wine and spirits industry or a CPG environment and category management support across a diverse number of retailers is required.
• Experience partnering with distributor and direct key accounts or channel responsibility is required.
• Prior experience leveraging shopper insights to support a customer is critical for this position.

Working Conditions

• Work is performed in a typical office environment, with limited demands for movement and lifting
• Normal visual acuity required for correspondence and computer terminal usage

Travel

• 30% of travel within the Divisions for alignment and customer development
• Occasional travel to distributor meetings to present category management/space summits is also required 

When you join Pernod Ricard, you’ll experience a workplace that is rich in heritage, driven by our iconic brands and a long-standing commitment to sustainability, safety, and giving back to the people and communities where we work. We know that happiness at work starts with that feeling of belonging you get from an inclusive culture where being uniquely you is celebrated. Our values are lived, they drive our behaviors, and it’s what brings our culture to life.   

Our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution. We offer a flexible work policy, with most of our positions offering a hybrid or remote option. As a global employer, we understand that not everyone’s working hours are the same, and we empower our employees to work the hours that make the most sense for their and their team’s schedules.   

We offer employees great benefits and perks to toast to a life filled with support.  Check out PRUSABenefits.com for details.  

Pernod Ricard USA is an Equal Opportunity Employer. It employs qualified individuals based solely on ability, training, and experience, and does not and will not, discriminate for or against any employee or applicant for employment or promotion based upon actual or perceived race, color, religion, sex, age, disability, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, military service or any other classification protected by law. Offers will be subject to United States local terms. 

Pernod Ricard USA is committed to the full inclusion of all qualified individuals. As part of this commitment, Pernod Ricard USA will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.  To request reasonable accommodation during the application process, contact your talent acquisition manager.

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