Customer Services Representative

E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. Learn more at https://www.eblock.com/en-us.

We offer a competitive salary; paid time off; participation in our benefits, 401k/RRSP, and life insurance programs; continuous learning; and so much more!

The Customer Services Representative will be responsible for handling incoming inquiries and requests via the department email and by phone. As a Customer Services Representative, you will be asked to: relay information relating to our services and processes, and locate and provide appropriate documentation and company information as needed, acting as a liaison for both our customers and colleagues to guide them to appropriate departments.

In addition, the Customer Services Representative will require hard skills relating to computer literacy, technical skills, language, and analytical thinking. Administrative and clerical customer service-oriented tasks will be an essential part of this role. The successful candidate for this role should possess exceptional communication and interpersonal skills such as: diplomacy, adaptability, dependability, patience, and a willingness to collaborate.

Schedule: Monday - Friday, 11am - 8pm EST / 8:00am - 5:00pm PST

What You Will Do:

• Answer incoming calls and customer service inquiries received by email and phone
• Perform day to day transactions which include locating, investigating, verifying, classifying, computing, posting and recording data in various tracking systems relating to task management, accounting data, and company systems
• Maintain customer records by relaying and updating account information or directing these details to the appropriate department
• Maintain a strong customer relationship through regular verbal and written communication and provide timely documentation and resolution of issues
• Co-ordinate with multiple departments to communicate, address, and resolve items as necessary

What You Will Need:

• 3 years Customer Service experience
• Experience in the car auction or automotive industry an asset, but not mandatory
• Languages: English (required), French (an asset)
• High degree of accuracy and attention to detail
• Strong customer service skills and email/phone etiquette
• Strong competency with computers and associated software(s) including Microsoft Excel/Word and/or Google Sheets/Docs

What We Offer:

• Competitive pay
• Medical, Dental & Vision
• 401k/RSP programs
• Company paid Group Life/AD&D insurance
• Paid time off
• Flexible working environment
• Continuous Learning
• And an amazing culture to top it all off!

At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $36,667.00 - $44,000.00, and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.

E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.

E INC takes cybersecurity seriously. E INC will reach out to candidates via our Application Tracking System iCIMS, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.