Customer Services Coordinator

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Unit: Redpath Museum, Faculty of Science

Hours: 10:00 to 5:45 (Monday to Friday) * Flexibility required to attend events in the evenings and on weekends.

Position Summary:
Under the direction of the immediate supervisor, coordinates customer service. Organizes, distributes and verifies the work of others and participates in their training. Acts as resource person. Deals with customer requests, enquiries and complaints. Orders parts and equipment, controls inventory, and maintains computerized information systems. Performs administrative and accounting tasks appropriate to the activities of the unit.

Major Duties: 

• Organizes, distributes and verifies the work of others and participates in their training. Establishes priorities. Allocates physical and human resources. Acts as resource person.

• Coordinates customer service. Provides information on the unit’s policies, products and equipment and makes recommendations based on customer requirements. Ensures prompt response and efficient use of unit’s resources. Determines whether enquiries are of a technical nature and refers these to the appropriate technician.

• Orders parts and maintains an inventory based on demand and after consultation with technicians. Coordinate and tracks the purchase of parts. Arranges for the return of defective equipment and ensures that proper credits are received.

• Maintains computerized information systems and participates in their development to improve efficiency within the unit. Uses inventory management and other software.

• Participates in preparing promotional materials and displays. Places orders and restocks sales and display areas. Initiates return of stock when possible.

• Liaises with suppliers regarding equipment availability, prices and delivery dates. Recommends equipment purchases to supervisor.

• Verifies and approves payment of supplier invoices, repairs and maintenance contracts. Rectifies any problems with suppliers. Monitors accounting statements for discrepancies and follows up on corrections.

• Receives requests for equipment loans. Receives cash payments and issues change and receipts. Explains to clients the options available with regard to equipment and campus facilities. Handles exceptions in the application of policies and procedures. Instructs users in the operation of equipment.

• Monitors the preparation of bills and the balancing of cash receipts. Oversees the maintenance of transaction records and …