Customer Service Team Lead (Contact Centre)(In-House Or Remote)
Canada - Remote
Yo, Merlin: Want to sprinkle a little magic into our customer success center? Do you believe that people come first, and that great service is the key to success? If youâre nodding your head, then we should talk. Weâve got a cracking opportunity for you to join our team as a Customer Service Team Lead.
Hereâs the deal. Weâre not your typical âcall centerâ. Weâre not interested in measuring our success by how quickly we can get people off the phone. We know that serving our customers with heart and soul is what sets us apart. Thatâs why weâre looking for someone who can help us take our customer success team to the next level.Â
As our Customer Service Team Lead, youâll have the chance to lead the most caring group of people youâll ever meet. And youâll empower them to help, truly help, each caller - whether it takes six minutes or sixty! Youâll also be part of a fast-paced environment where the adrenaline is high and the work is never dull.Â
But itâs not just about the thrill of the job. We believe that supporting our clients on a daily basis is the key to success. Thatâs why we need someone who shares that belief and who is dedicated to helping people say âgoodbyeâ to the fear of bone loss
This incredible career opportunity will give you ALL the feelsâŚ.
At AlgaeCal, weâre driven by a single idea. To end the fear of bone loss. In the United States, an estimated 54 million people have crumbling bones. And theyâre scared. Scared of fractures. Scared of breaks. And, most of all, scared of losing their independence.Â
The good news? AlgaeCal has the worldâs only clinically-backed natural solution to this problem. We give hope to thousands of frightened people. If that excites you, youâll find no better place to continue your career than at AlgaeCal.Â
This job might be for you if youâve gotâŚ
- 5+ amazing years under your belt in a Customer Service environment.
- 2+ years in Customer Service management. Youâve got an enviable track record at getting the most out of your team and skyrocketing performance.
- A yoda-like knowledge of CRM & Contact Center as a Solution (Talkdesk for example) and how to get the most out of these platforms.Â
- A solid track record of coaching and developing your teamâs customer service & âŚ
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Casual dress code Healthcare package Hybrid work Hybrid Work Environment Team events
SkillsCoaching CRM Customer service Healthcare Sales
Experience5 years
TimezonesAmerica/Edmonton America/Moncton America/Regina America/St_Johns America/Toronto America/Vancouver UTC-3 UTC-4 UTC-5 UTC-6 UTC-7 UTC-8