Customer Service Specialist - Remote - West Coast

Are you looking for a fast paced, service-oriented position? Then keep reading.

As a Customer Service Specialist, you will be responsible for handling inbound technical service calls and providing phone support for our customers at our centralized call center. 

Fully remote position and you must live in the continental US, preferably on the west coast.

Pay: $20/hr + Shift differential on weekend days

Shift:

• Monday, Thursday, Friday, Saturday; 8:30am-7pm CST (10 hour shifts)
• Off Sunday, Tuesday, Wednesday

Key Responsibilities

• Provides telephone support to external customers related to Restaurant Technologies’ specialized restaurant equipment.
• Tracks customer communication and updates information in Restaurant Technologies’ CRM software.
• Assesses customer’s needs and provides appropriate method of support and communication to the necessary location.
• Provides appropriate troubleshooting over the phone by utilizing provided troubleshooting documents.
• Prepares daily / weekly / monthly call reports.
• Cross trains in other functions of the Restaurant Technologies Call Center (ie. Billing, collections, etc).

Required Qualifications

• Experience: 1+ years related experience and/or training in hands on equipment repair and customer service
• Education: High school diploma or equivalent

Preferred Qualifications

• Bi-lingual speaking preferred (Spanish / English)

Inclusive Employer
At Restaurant Technologies, we celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees; we’re proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.”

If you need assistance or an accommodation due to a disability, please contact us by email at RTCareers@rti-inc.com or call 1-888-796-4997.

Culture & Benefits

Our employees are the foundation of our success and we take care of them! Our comprehensive benefits include professional development, competitive health care coverage, incentives and a healthy work and life balance. We’ve cultivated an award-winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. We’ve earned recognition as a “Best Place to Work,” by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on Minnesota’s Fastest Growing Companies list. In addition, we’ve earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner.

Who We Are

Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound, highly efficient and creates a safer, more productive work environment for restaurant personnel. With over 35,000 existing customers we are an established, profitable mid-sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets.