Customer Service Specialist

Join our dynamic Customer Service team and make a difference in children's education!

Location: 100% remote within the U.S. (any U.S. time zone)

Classification: Full-time, 40 hours a week

Pay Range: $18.50 to $21.50 hourly

Customer Service Specialist at Miaplaza

At Miaplaza, we're revolutionizing homeschool education, and our Customer Service Specialists are at the heart of this mission. We're not your typical customer service department – our product experts create exceptional experiences across phone, live chat, email, and social media channels.

As a Customer Service Specialist, you'll join our high-volume support team, handling over 10,000 weekly chat interactions during peak seasons. You'll be a trusted guide for parents navigating essential decisions about their children's education, providing expert advice and solutions that build confidence and trust.

Key Responsibilities

• Deliver exceptional support across multiple channels (phone, email, chat, and social media)

• Resolve customer issues with empathy and efficiency while maintaining high-quality standards

• Personalize communication to make every customer feel valued and understood

• Analyze customer needs and recommend appropriate solutions

• Maintain detailed interaction records and collect valuable customer feedback

• Collaborate with team members to manage high-volume customer service (10,000+ weekly interactions) while ensuring seamless experiences

• Transform challenging customer situations into positive outcomes

What We’re Looking For

• Synthesizes complex information and explains it clearly

• Naturally builds rapport and asks thoughtful questions

• Dedicated to exceeding customer satisfaction expectations

• Resilient and positive in challenging situations

• Excellent written and verbal communication skills

• Balances efficiency with personalized service

• Strong problem-solving abilities and sound judgment

• Exceptional attention to detail

• Outstanding interpersonal and communication skills

• Quickly and empathetically engages with customers in fast-paced environments

• Embraces a growth mindset and values constructive feedback

• Proven ability to work independently, manage schedules, and meet deadlines

• Experience in a live chat or customer support environment (bonus points, but not required!)

Requirements

Requirements

• At least 3 years of work experience, with 2 years in a customer-facing role.

• Access to a computer/laptop (camera preferred) with a reliable high-speed internet connection.

• Typing speed: 45 words per minute.

• Strong proficiency with technology and aptitude to learn new technologies and processes quickly.

The Schedule

Customer Service Specialists work 8-hour shifts, 5 days a week. Miaplaza’s customer service operates 7 days a week from 7:00 am to 11:00 pm ET (4:00 am to 8:00 pm PT). Candidates from any U.S. time zone are welcome to apply. Candidates should be available for two or more …