Customer Service Specialist

 Requisition #: 19407
Functional Area: Administrative Support; Client Service
Employment Type: Full-Time
Work Options: Remote / Work from Home in the US #LI-Remote
Work Hours: 8:00 am - 4:30 pm

Position Summary

J. J. Keller is the nation's leading provider of regulatory, safety, and compliance solutions. More than 90% of the Fortune 1000 companies rely on J. J. Keller to create safe work environments and simplify compliance. The purpose of this 100% remote position is to assist with sales order entry, provide service to customers, and handle operational functions associated with processing forms and supplies orders. We are seeking a detail-oriented person who values high-level customer service that will work directly with customers, sales teams, and internal departments, ensuring that the customer’s needs are met in a timely and quality manner.

Benefit and Perks

• Competitive hourly pay starting at $17.50/hour
• Annual Reviews, Merit Increases + Quarterly Bonus Program Paid Out When Company Goals are Met!
• Medical / Dental / Vision Insurance
• Associate Growth/Promotional Opportunities 
• Tuition Reimbursement, eligible your FIRST DAY
• 401(k) with Employer Match + Company-Funded Annual Profit Sharing
• 17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday 

Job Responsibilities

• Processes multiple Labor Law Poster, Forms, and Supplies orders as assigned to include address verification/validation, customer communication and correspondence, and sales order entry. Ensures that all internal/external requirements are met to satisfy order entry needs.
• Works with the customer to assist with sales-related problems, track orders, and investigate shipping issues, as well as a customer outreach advocate.
• Works with sales associates and customers on labor law subscription account clean-up to ensure the subscription is set up according to the customer's needs.
• Communicates with customers to verify delivery and placement of Labor Law Posters in accordance with service agreements.
• Independently resolves problems to the mutual satisfaction of both the customer and the company.
• Recommends and executes process improvements to increase productivity and/or improve customer satisfaction.

Qualifications

Experience:

• 1+ year of call center or direct customer service experience.
• 2+ years of experience processing customer transactions and working with customer related data.

Education:

• High School Graduate or General Education Degree (GED)

Other Skills/Qualifications:

• Must be proficient in the …