Customer Service Returns Specialist (Remote) - Based in Canada

Alphanumeric is hiring a Customer Service Returns Specialist (Work from Home) - Based in Canada
In the role of Return Processing Specialist, you will develop and maintain strong customer relationships to better understand the needs of the various Channel Operation Segments and execute service strategies designed to create a competitive advantage, together with managing and administering transactional processes associated with the Rebate Coupons, returns and to ensure compliance and accuracy of downstream reporting systems.
Please be aware we can only hire people already based in Canada with fully legal and valid documentation to work in Canada (PR, Work Permit, or Citizen with valid SIN). Student Permits are not considered due to the 20H limitation.If you do not meet the requirements please do not apply.
Conditions:

• Salary: 18.50$ CAD per hour
• Contract: Permanent full-time
• Working Hours: Monday to Friday in shifts between 8am - 5pm EST 
• Type of Work: Fully remote from wherever you want in Canada with all the equipment provided
• Mandatory to be based in Canada with valid documentation (PR or valid Working Visa + valid SIN)

Requirements:

• Excellent English communication skills, spoken and written.
• Minimum of 2 years in a customer service environment preferably a call center.
• PC experience and knowledge of business software required with a concentration in Microsoft applications (Windows, Word, Excel, PowerPoint, Outlook, etc.)
• Experience supporting customers with e-commerce systems.
• Experience in Banking, Credit Department or Insurance would be preferable
• Comfortable making outbound calls (no Cold Calling or Sales)
• Understanding of web navigation and standard browser software (i.e. Internet Explorer and/or Firefox).
• Experience using standard process management methodologies
• BA/BS in a business would be a plus

Position Summary:

• Achieve customer satisfaction through front-line contact with client customers. Handle & respond to inbound customer calls within parameters set by customer service levels.
• Performing outbound calls concerning product returns and rebates.
• Maintain advanced organizational skills, a high level of self-motivation, ability to work independently/efficiently in a high-pressure environment, and a proven ability to manage multiple competing priorities through to completion.
• Maintain excellent interpersonal and telephone skills. Proven ability to forge strong relationships with customers. Work effectively and collaboratively with all team members and cross functional work streams.
• Possess strong communication skills including the ability to keep others informed, listen for understanding, effective presentation skills and concise writing ability.
• Develop and maintain an in‐depth knowledge of client's product line, pricing structures, and the various Channel Operations strategies.
• Responsible for accurate and timely processing of all service center owned transactions including orders, claims, and returns to ensure compliance and cycle time goals are met. Responsible for timely escalation of issues/transactions outside of designated remit.
• Follow procedures as defined in Standard Operating Procedures in addition to proactively identify opportunities for process improvements

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