Customer Service Representative - Work From Home Illinois

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Candidates must reside in Illinois and within 75 miles of the location below:

800 Biermann Ct Ste B, Mt Prospect, IL 60056

Exciting opportunity to be a part of our Specialty Mail Order Pharmacy! As a Pharmacy Service Representative, you will provide telephone support to patients receiving life sustaining specialty drug therapy.

You will be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and reverifying benefits. You will also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues.

Superb communication skills are needed in order to effectively interact with insurance companies, patients and internal partners to ensure the processing of specialty medications in a timely manner and to ensure that financial and clinical expectations are being met prior to fulfillment. If you like working in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers, this job is for you!

Our application process is 2 simple steps:
1. Apply online.
2. Take our online Virtual Job Tryout (Interview Platform) to learn even more about the position.

• Training hours:

8:00am - 4:30pm Monday - Friday

(4 weeks with 100% attendance required)

• Regular schedule after training:

11:30am - 8:00pm Monday - Friday

Required Qualifications

• Active Illinois Pharmacy Technician License.

• One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone.

• One year work experience with Windows-based applications like Windows, …