Customer Service Representative

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Fully remote: This position is permanent work from home for any candidates in the CST time zone

Please note the hours for this position are:

Training: 10 weeks, 8 hours per day, Monday - Friday (can start as early as 7AM CST and end as late as 7PM CST). No time off is allowed during this time.

Permanent Schedule: Can start as early as 7AM CST and end as late as 8PM CST

We are currently recruiting top talent for our next class of Customer Service Representatives (CSR) in our Medicare Customer Service group.

Aetna Medicare Customer Service delivers innovative, proactive and compassionate service that exceeds our member’s expectations. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people.

• Customer Service Representatives answer inquiries from our Medicare Advantage members via inbound calls, internet inquiries, and written correspondence.

• CSRs must be able to deal compassionately with Medicare beneficiaries on a one-on-one basis and focus on their needs through careful listening and patience.

• CSRs participate in ongoing training and engage in self-development.

• The CSR must be able to work independently, honor commitments to our members, and collaborate with team members to create a remarkable member experience.

• The position requires the ability to efficiently navigate multiple systems while resolving complex issues as advocates for our members.

• Passion for providing exceptional customer service, effective verbal and written communication skills, and willingness to adapt to a changing environment are critical to success in this role.

• Prior experience providing customer service to the senior population, knowledge of medical terminology, or experience with health insurance plans is preferred.

Required Qualifications
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