Customer Service Representative - US Remote

Join us today and make a difference in people's lives!
 

LivaNova is a global medical technology company built on nearly five decades of experience and a relentless commitment to improving the lives of patients around the world. Our advanced technologies and breakthrough treatments provide meaningful solutions for the benefit of patients, healthcare professionals, and healthcare systems.  The company is listed on the NASDAQ stock exchange under the ticker symbol “ LIVN .”  LivaNova is headquartered in London (UK) with a presence in over 100 countries and a team of more than 3,000 employees worldwide

RESPONSIBILITY AND AUTHORITY

The Customer Service Representative position is responsible for facilitating and managing all aspects of the customer quote to delivery process. The focus is on customer data and order management across a diverse North America customer base, in support of both the USA and Canada Field Sales organizations. The scope of responsibility includes the Neuromodulation and Cardiopulmonary business units. The individual is expected to maintain positive and productive customer centric relationships with all constituents as well as proactively provide timely and effective communications to all internal partners and external customers.

PRIMARY ACTIVITIES

• Operates in a call center environment receiving inbound calls

• Ensures compliance with all standard operating procedures, policies, and guidelines

• Collaborates with the North America sales organizations to meet customer needs

• Processes orders, returns, field inventory movements, pricing inquiries and quality assignments

• Intakes customer disputes through resolution quotes

• Loads customer pricing in SAP

• Processes deals and produces pricing letters

• Reviews and removes sales order blocks in SAP

• Supports and adheres to continuous improvement initiatives

MINIMUM REQUIREMENTS AND QUALIFICATIONS

• High School Diploma required, with very strong preference for a relevant BS Degree

• 2 + …