Customer Service Representative - UKVI
Remote (Cloud Campus), UK
Overview
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We are looking for a team of experienced work from home Customer Service Specialists to join our Teleperformance family for one of our government campaigns. If you enjoy supporting customers via an inbound call and email channel providing guidance and tools to assist your customers with their queries or questions, this WILL be the role for you!
Want to know more, here are the details:
C U S T O M E R S E R V I C E S P E C I A L I S T
- Job Overview -
- Start Date: 24th of February 2025
- Salary: £11.44 per hour
- Location: WORK FROM HOME
- Hours: 24 hours/week
- Shifts: Working between the hours of 09:00am - 16:45pm Monday and 2 other days 10:00am - 15:00pm . NO WEEKEND WORKING.
- Training Duration: training remotely, 100% attendance required!
- Contract: Permanent
- Requirements BELOW:
- Applicants must hold a current valid UK or Irish passport and must also have been continiously resident in the UK for a minimum of three years. Unfortunately due to the level of security vetting required for this role, we are unable to accept applications from canddiates who do not meet these requirements, a clean criminal record is required. Please include your CV in your application. You must also have home broadband and be able to connect via ethernet cable (10m supplied)
Day to day responsibilities of a Customer Service Specislist
- You will start your day signing into your systems, making sure you are ready for the day ahead.
- You will play a key role in providing support and guidance (not advice) on the Visa and Immigration process, referring customers to online information and tools through both an inbound calling line and responding to emails.
- Energetically and enthusiastically work as part of a high performing Customer Operations team.
- Working in a fast paced targeted environment you will strive to achieve, responding to all queries in a polite and professional manner.
- With an hour of rest time (made up of 30 minutes for lunch and 2 x 15 minute breaks) you will always have time to catch …
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