Customer Service Representative (Remote - USA)

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Customer Service Representative (Remote - USA)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
 

As a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Acting as the primary liaison between Solventum and our customers

• Handling order entry, order status, product info inquiry, complaints, pricing, shipping and inventory requests and issues

• Key account order management

• Communicating clearly and professionally with external customers and internal Solventum personnel by telephone and/or written correspondence

• Ordering management including raising internal tickets to address issues/concerns with order management, shipping/tracking, product inquiries and pricing/invoicing

• Systematic problem solving in regard to material information records and master data monitoring

• Communicating and working with price change activity, looking at order reports and communicating with customers and internal teams

• Educating and informing the customer of various processes and directs customers to appropriate resources

• Managing …