Customer Service Representative

Lonestar Forklift is an established and customer-focused material handling equipment dealership with 30+years of proven success and 10 branch locations in Texas. Lonestar offers new equipment, used equipment, rentals, service, parts, fleet management, and training for our loyal customers, providing comprehensive solutions for unique business needs.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and entrepreneurial work culture where you can develop and advance your career while focusing on meaningful work.  

The Opportunity

Lonestar Forklift is looking for a Customer Service Representative to join our team in Odessa, Texas. In this role, you will be responsible for driving new sources of revenue and managing the relationship between customers and Lonestar’s Service department.

Essential Duties & Responsibilities 

As the Customer Service Representative for Lonestar, your key responsibilities will include:  

• Build and maintain relationships with customers, with the goal of maintaining high levels of customer satisfaction and consistent communication
• Complete regular customer site visits and meet with new customers within the West Texas region
• Work collaboratively with Sales Representatives to share leads and drive new retail Service and Parts revenue within a defined territory
• Track and respond to customer concerns and inquiries, and provide timely resolution for all incoming inquiries
• Track leads and opportunities and maintain accurate records in the CRM

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:  

• At least one year of related sales or customer service experience
• Previous material handling industry experience is strongly preferred
• Strong verbal and written communication skills and the ability to build and maintain strong customer relationships
• Demonstrated ability to work independently with strong judgment
• A go-getter attitude and strong drive to succeed
• Ability to maintain professionalism and a customer-oriented approach
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Valid driver’s license and ability to travel within the region as needed

Benefits & Perks

Lonestar Forklift is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:  

• Comprehensive medical, vision, and dental benefits for you and your dependents
• Life Insurance, Short Term Disability, and Long Term Disability – 100% employer paid
• Employee assistance programs
• 401K matching
• Ongoing professional development opportunities
• Vehicle and fuel allowance
• Company phone and laptop

The base pay for this role is $45,000 per year plus commission.

This is an onsite role based in Odessa, Texas.

Lonestar Forklift would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law. 

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