Customer Service Representative (Remote)

Overview

InteLogix is seeking a Customer Service Representative (remote) to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience.  The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

Who we are:

At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.

What’s the role about?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
• Early access to earned wages via PayActiv
• Access up to 50% of earned wages (capped at $500 per pay period)
• Salary Range: Up to $18/hour, pay is determined by scope of responsibility within the role, your experience, location and other job related factors

Responsibilities

• Serve as the primary point of contact for customers via phone
• Process requests for initiating or terminating services
• Handle requests for service reconnections and coordinate with field teams to restore service promptly
• Provide exceptional customer service by addressing billing inquiries, resolving complaints and guiding customers through solutions
• Guide customers through the application process for assistance
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Explain charges and account balances
• Accurately document customer interactions and transactions across all tools/platforms
• Help customers set up payment plans 
• Negotiate terms to ensure affordability and compliance
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
  • Hours of Training and production: 5PM to 1:30AM PST

Qualifications

What We Look for in a Candidate:

• Must be 18 years of age or older
• Must be residing in California
• High School Diploma or equivalent
• Prior experience in customer service is mandatory
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us

All job offers are contingent upon completion of drug screen and background check.