Customer Service Representative

Hagerty is looking for team members to take our member experience to the next level. Hagerty’s Member Service Center plays a vital role in our success as a company. Once you join our team, you're one of us, an Automotive Enthusiast Advisor. The perfect Automotive Enthusiast Advisor aspires to be a fantastic advocate for our members, delivers superior customer service and embraces our purpose and mission to Save Driving.  
Ready to get in the driver’s seat? Join us!
 

What You’ll Do 

• Promote and sell Hagerty products and services to members and partners 
• Service existing policies, claims and membership needs in a professional and timely manner 
• Prepare accurate and complete documentation to support member activities and help navigate our website and self-service options
• Assist car enthusiasts and partners through billing, service and sales needs, setup new claim losses and triage incoming calls effectively
• Learn the fundamentals of hospitality at Hagerty to create and provide a world class experience for our members 
• Maintain compliance through timely processing, producing results by executing tasks and staying action oriented
• Paying attention to call volume, monitoring various work queues & consistently staying available for calls as needed

This Might Describe You 

• Demonstrated ability to deliver a high level of customer service 
• Self-starter who is comfortable taking initiative 
• Strong sense of urgency 
• Displaying quality listening to understand & address each request
• Exceptional communication skills and confidence
• People person (& passion for helping others) 
• Displays excellent time management skills
• Ability to learn and adapt quickly (you have a unique ability to think on your feet) 
• Frequently collaborates with leaders on strengths and areas of opportunity 
• Strong problem-solving skills 
• Ability to multitask and prioritize 
• Can work independently or within a group
• Ability to maintain confidential information 
• Must exhibit core values 
• Must maintain impeccable attendance 
• Effective and efficient use of computer applications including MS Office products 
• Ability to efficiently deal with a large volume of telephone business while maintaining a professional demeanor 
• The perfect Automotive Enthusiast Advisor aspires to be a fantastic advocate for our members, delivers superior service and embraces our purpose and mission to Save Driving.
• Must be able to get licensed and bondable
• High school equivalency certification 
• Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable.

Other things to note

• This role is open to Michigan residents ONLY. It can be worked remotely.
• The hours for this position will be 8-hour shifts that vary throughout our business hours. Our regular business hours are (all EDT) Monday through Friday, 8:00 a.m. to 8:00 p.m., Saturdays 8:30 a.m. to 5:00 p.m., and Sundays 12:00 p.m. to 4:00 p.m. 
• The compensation for this position will be $19.00 per hour with full benefits.
   

Say hello to Hagerty

Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. 

Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. 

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference.  We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. 

If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Vermont, Washington, British Columbia, Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart.  

#LI-Remote  

EEO/AA 

US Benefits Overview

Canada Benefits Overview

UK Benefits Overview

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!