Customer Service Representative, Remote

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

As a Customer Service Specialist, your primary role is to provide support and an effortless experience to policyholders.  You will work with customers regarding insurance questions, policy changes, and billing needs.  This is an entry level position in our contact center and provides excellent career pathways into our organization that may include additional skill building opportunities.  With a detailed road map for learning opportunities and managers who are trained to coach and guide toward career development, you will be equipped with the right tools to build a long-lasting and evolving professional career.  

Location: This role will be 100% Remote Work arrangement.  

Start Date: March 17, 2025

Training Hours:  Monday - Friday 9:30 AM-6:00 PM EST  (12 weeks)

Post Training Hours: Monday - Friday 10:30 AM-7:00 PM EST

Base pay is $23 per hour with opportunity for growth. 

KEY RESPONSIBILITIES:

• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.

• Provide Exceptional Customer Service experience to our policyholders in every interaction. 

• Handling inbound telephone calls from customers with questions or servicing needs related to their home, auto policies and/or billing. 

• Initiate claims according to claims best practices and assist with existing claim inquiries.

• Be the first point of contact to our policyholders, explaining the claims process, initiating damage appraisals, and organizing car rental where appropriate.

• Promote digital self service capabilities.

• Utilize multiple computer applications with accuracy.

• Required to commit to the training and work schedule.

• Have a dedicated workspace free from distractions during work and training hours.

QUALIFICATIONS:

• A demonstrated background in customer service, insurance, retail, restaurant, or a related field 

• Excellent verbal and written communication skills with strong ability to empathize with customers 

• Ability to work in a fast-paced complex environment while multitasking

• Strong attention to detail 

• Experience working in a Windows-based computer environment 

• The ability to work in a collaborative environment 

• Problem solving and critical thinking skills 

• Bilingual – (Spanish/English is a plus) to develop and enhance strong impactful customer relationships 

• High School Diploma or equivalent required, bachelor’s degree a plus

• For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/100Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.netfrom your personal computer

ADDITIONAL INFORMATION:

• We are invested in you from Day 1 as an individual and in your career journey.  We prioritize supporting your skill development early in your career.  Whether this means growing your career within the business or leveraging your talents across the organization, you can count on your leader to make an investment in your development!

BENEFITS:

• Medical, Dental, Life and Disability Insurance - EFFECTIVE ON DAY ONE!

• 25 days paid time off in your first full year

• Tuition reimbursement

• Paid volunteer opportunities

• Employee recognition

• Wellness program

• And more!

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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