Customer Service Representative (Remote)

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing. 

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers. 
 

Position Summary:

The Customer Service Representative is tasked with efficiently addressing customer inquiries over the phone, while consistently delivering exceptional customer service. This role reports directly to the Customer Service Manager.  Thisis a remote position that will support Monday-Friday, 9:30-6:00pm ET.

Responsibilities:

• Handle all incoming calls in a timely, efficient, and professional manner
• Process all orders received via inbound call with attention to detail and order accuracy  
• Follow policies and procedures to ensure quality consistency with every contact
• Manage and triage all shipping, finance, quality, products, order logistics, inquiries requiring investigation, trouble shooting, and problem solving efficiently and professionally
• Gather and communicate all pertinent information regarding claims or investigations to appropriate departments via ticketing system, email, etc. to ensure customer’s needs are met
• Assist with inquiries and follow up via Service Console ticketing system as assigned
• Participate in all product training sessions; as well as additional training sessions related to policies and procedures
• Proactively promote featured products and special promotions
• Ensure cross-selling and up-selling to ensure customer satisfaction
• Assist team members and colleagues as needed
• Conduct outbound calls as required to ensure effective communication with customers as needed

Requirements:

• College degree, preferred
• 1 + year of Customer Service experience

Skills:

• Strong written and verbal communication …