Customer Service Representative

USA Job Function Description: Acts as first point of contact for consumer and business clients. Assists clients with resolving product, service or account issues, opening or closing accounts, processing transactions, troubleshooting login issues and/or technical issues, logging requests, and escalating complex issues to the appropriate team for timely resolution. Sells targeted products/services as part of client-initiated interactions. Responsible for maintaining operational integrity.

Essential Functions/Responsibility Statements:

• Ensures the delivery of customers responses in a timely and accurate manner.
• Promotes professional and customer friendly delivery of service to internal and external customers.
• Creates a connection and develops rapport with customers to provide outstanding, personalized service.
• Ensures customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs.
• Follows established policies, procedures and guidelines to protect both the customers and the company.
• Assists customers with inquiries and/or problem resolution in a professional and composed manner, and escalates to appropriate party.
• Builds, develops and maintains partnerships with teammates and specialists to maximize effectiveness and serve customers.
• Maintains abreast and informed of changes in the company's products, services and procedures.
• Adheres to company policies and procedures, code of ethics and all Federal, State and local laws.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Bachelor's Degree or equivalent work experience

Work Experience:

Experience in financial services, retail sales or a goal-oriented environment., 0+ years

Skills and Abilities:

• Ability to respond and assist customers with inquiries and/or problem resolution.
• Ability to educate customer on a service or product solution.
• Ability to work effectively as a team member.
• Proficiency in basic computer and data entry skills.
• Strong analytical and problem solving skills.
• Strong verbal and written communication skills.
• Ability to adhere to policies, procedures, and instructions of management.
• Ability to work independently as well as part of a team to meet common objectives.
• Ability to respond to internal and external requests as needed.

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum:

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