Customer Service Representative (Remote) 241018

We are excited to announce upcoming REMOTE Customer Service Representative opportunities in support of a critical government project. If you are interested in exploring this opportunity, please click APPLY NOW at the top of the screen.

Hours of Operation: Sunday - Saturday 6:30 AM to 12:00 AM EST (midnight) 

*Schedules will be determined upon contract award 

Compensation: $17.20* per hour + H&W 

This is an SCA position with Health & Welfare (H&W) dollars—also referred to as fringe dollars - are contributed by your employer to help pay for your benefit coverage as required by the Service Contract Act obligation. There is an H&W contribution for every hour you are paid (including PTO, but excluding overtime hours), up to 40 hours per week or as defined by the applicable Wage Determination.  

Responsibilities include (but not limited to): 

-Utilize standard technology such as a telephone, e-mail, and web browser. 

-Navigate to the appropriate pre-scripted responses which must be read verbatim to provide basic general and claims specific information. 

-Follow established and documented policies and standard operating procedures, such as filling out timesheets and adhering to privacy rules. 

-Assist caller with filling out online application and submitting it electronically to plan provider for processing. 

-Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller. 

Education, Skills and Qualifications: 

-High School diploma or equivalent required. 

-Minimum six (6) months customer service/secretarial/telemarketing experience required. 

-Must be able to speak and read English clearly, professionally, and fluently. 

-Must be able to type a minimum of 20 WPM (Words Per Minute). 

-Experience working with a PC and the Windows operating system is required. 

-Ability to effectively work within established contractual turnaround times required. 

-Must have excellent interpersonal and leadership skills and the ability to organize simultaneous tasks. 

-Ability to work as a member of a team. 

-All personnel will be required to undergo program update training as the program changes. 

-You may be required to work holidays, and overtime may be required.

Reasonable Accommodation:

If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. 

EEO Statement:

Capitol Bridge Puerto Rico is dedicated to fostering an inclusive and diverse workplace. As an Equal Opportunity Employer, we make all employment decisions based on business needs, job requirements, and the qualifications of the candidates, ensuring fairness and equality. We strictly prohibit discrimination on the grounds of race, color, religion, national or social origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital status, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other classification protected by the laws and regulations in Puerto Rico and other locations where we operate. Our commitment to equality, respect, and integrity guides our mission to create a workplace where everyone can thrive and contribute to our success.