Customer Service Representative II

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
Salary: $16/hrStart Date: September 16, 2024Schedule: 8:00 AM - 5:00 PM CST - weekend work requiredWork Set Up: Permanent Remote Type of Contract: Full TimeEquipment Provision: Bring-Your-Own-Device (BYOD) 

What does a day in the life as a Customer Service Representative look like?

• Responds promptly and professionally to complex customer inquiries via phone, email, or chat
• Provides in-depth information about products and services to customers
• Resolves complex customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborates with other departments as needed to resolve customer issues
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPI’s
• Performs other duties as assigned

What are the required qualifications of a Customer Service Representative?

• Must have high school diploma or equivalent
• Must be 18 years of age or older
• 1 year of previous customer service experience, preferably in a call center environment
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications

Core Competencies:

• Customer Service/Focus
• Inquiry Research/Response
• Investigative Mindset/Curiosity
• Patient and Empathetic Attitude
• Teamwork
• Results-oriented

Ninja Perks and Benefits● Competitive compensation● Medical, dental and vision insurance● Paid time off, birthday leave● Bonus and incentive plans● Opportunities for skills training and personal and professional development● Employee Referral Program Experience infinite fun so you can have infinite growth. …