Customer Service Representative II

We anticipate the application window for this opening will close on - 16 Dec 2024

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the LifeWe anticipate the application window for this opening will close on - 16 December 2024.

Founded in 1949 Medtronic is the world’s largest medical technology company. We are dedicated to our mission of alleviating pain, restoring health, and extending life. If you want to work in a fast-paced, multi-tasking environment where your contributions are directly connected to this important mission, keep reading!

At Medtronic, we believe in empowering our employees with opportunities for growth and development. The Customer Service Rep II position is not just a job—it's a gateway to multiple career paths within our innovative organization. We offer a competitive compensation package along with outstanding benefits designed to support your well-being and professional journey.

As a Customer Service Representative II, you'll play a vital role in our call center, serving as the face of Medtronic to both external and internal customers.

Responsibilities may include the following and other duties may be assigned. 

• Primary Job Function - Call Center.   

• Act as a representative to external and internal customers, answer product-related questions, trace lost shipments, interpret and clarify customer orders for the shipping department, take orders or registrations, and when necessary, connect customers to appropriate support or field staff. 

• May manage web-based ordering or registrations, confer with management regarding customer credits, return goods for credit, identify quality assurance complaints, and write price differentials on mail orders. 

• May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions, and adjustments. 

• May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels. 

Must Have: Minimum Requirements 

• High School Diploma or GED with a minimum of 2 years of customer service experience. 

Nice to Have 

• Problem-Solving and Communication Skills - Ability to tackle complex issues and communicate solutions clearly with diverse teams and customers. 

• Call Center Experience - Proven track record in managing high-volume customer interactions effectively in a call center environment. 

• SAP Knowledge and Experience - Skilled in using SAP for order management and customer relationship tasks. 

• Remote Work with Multiple Monitors - Experienced in working remotely, efficiently using multiple monitors to handle tasks. 

• Microsoft Office Suite Proficiency - Strong skills in Word, Excel, PowerPoint, and Outlook for creating professional documents and presentations.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Salary ranges for U.S (excl. PR) locations (USD):$34,800.00 - $52,200.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The starting base rate of pay for this position and location is $18.00 per hour. The base rate is applicable across the United States, excluding Puerto Rico and specific locations in California. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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