Customer Service Representative I - Annuities
USA OK Home based (CSC Location)
Job Description:
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
Our DXC Insurance BPaaS and BPO services help our customers optimize and transform operations, lower costs, increase agility and open new channels for growth. Our people, technology and best practices improve and automate highly complex business processes across front, middle and back offices — while facilitating customer experience transformation.
Essential Job Functions
- Respond to customers, agents and broker/dealer’s requests via telephone or email, providing high quality service to BHF Annuity customers who have insurance or other financial service products or benefit plans.
- Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies and processing delays.
- Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products.
- Efficiently process transactions and track responses to ensure completion.
- Enhance and strengthen the relationship between the customer and BHF using strong communication skills, keen listening skills and empathy.
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.
- Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
Basic Qualifications
- High School diploma
- 1-2 years customer service experience
- An ability to work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.
- Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire
- Outstanding customer service skills and dedication to providing exceptional customer care
- Exceptional listening and analytical skills
- Solid time management skills
- Ability to multitask and successfully operate in a fast paced, team environment
- Must adapt well to change and successfully set and adjust priorities as needed
Other Qualifications
- Some college experience or a trade or professional certification.
- Insurance or Financial Services industry experience or Product specific experience.
- Prior Call Center experience is highly preferred.
- A demonstrated ability to quickly learn and continuously develop functional knowledge …
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RestrictionsRemote
Benefits/PerksCompetitive compensation Comprehensive benefits program Disability Insurance Employee wellness Health, dental, and vision insurance coverage Life and Disability insurance Paid holidays Paid Time Off Retirement savings plan Vision Insurance Vision insurance coverage
Tasks- Communication
- Customer Service
- Educate Financial Service Representatives
- Process transactions
- Research and respond to questions
Analytical Annuities Communication Computer Customer Care Customer service Data Architectures Financial Services Hybrid Clouds Insurance Market Requirements Multitasking Problem-solving Research Scalability Security Social media Technology Time Management
Experience1-2 years
Education Certifications