Customer Service Representative (FT)

What's the Short Version?

A Customer Service Representative I (CSR I) provides world class customer service for all internal and external customers utilizing excellent in-depth knowledge of company products, processes, programs, and technology. Preferred area of residence is WA, ID, MT, AZ, NV. Shifts are between 8am and 5:15pm PST.

What Will You Be Doing?

• Take inbound calls while maintaining a high level of professionalism and establish a positive rapport with every customer.
• Learn and utilize computer system applications to accurately process transactions and maintain customer data.
• Educate customers on products and services via phone, email, and chat communications.
• Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution.
• Build and maintain positive relationships with internal customers and team members.
• Stay informed on all communications and training to ensure accurate protocols are followed.
• Build knowledge of relevant company products, processes, programs and technology.
• Participate in other related duties and projects as assigned by the supervisor or manager.
• Perform other duties as assigned.
• Comply with all policies and standards.

What Are We Looking For?

• 1 + years of customer service experience.
• Strong verbal and written communication skills.
• The ability to identify and propose solutions to address customer problems or needs.
• A high level of attention to detail in written communication and order entry.
• Results orientated with a strong sense of accountability and urgency.
• Ability to meet accuracy and productivity metrics.
• Strong organizational and time-management skills.
• Adaptability in a fast paced environment.
• Must have basic math and computer skills. Experience with Microsoft Outlook, and/or Dynamics 365 a plus.

What's Our Offer?

Salary Range: You`ll earn between $20.29 - $25.00 (WA); $18.67 - $23.00 (NV); $17.45 - $21.50 (AZ, ID, MT) on an hourly basis, depending on experience.

Bonus: You`ll be eligible for an annual discretionary bonus up to $2000 of base salary.

Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.

Additional Benefits:

• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

What Should You Expect?

Remote: While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Ability to work on computer for multiple hours with frequent interruptions. SanMar's Eastpointe office is located near Seattle, WA.