Customer Service Representative

Company Overview:


Avanceon is a leading innovator in technology-driven manufacturing, transforming the production of essential products for a sustainable future. Our mission is to leverage technology through collaboration and innovation to transform the manufacturing of essential products.


About Us:


Founded in 1984, Avanceon has evolved into a renowned system integration company, delivering seamless solutions that exceed customer expectations. With nearly 100 associates, we serve every layer of the Automation Pyramid from electrical design to MES. Our recent acquisition by VINCI Energies has engaged us in the Actemium global network of over 1,800 similar engineering and integration companies.


Job Overview:


We're seeking a highly skilled and customer-focused Customer Service Representative to join our team. As the first point of contact for our customers, you'll provide expert support and ensure a positive experience. You'll build and preserve relationships with our customers through professional and responsive service, addressing inquiries, resolving issues, and delivering timely solutions.


Key Responsibilities:


- Respond to customer inquiries via phone, email, and chat, providing clear and accurate information
- Process customer orders, changes, and follow-ups
- Handle customer complaints and concerns, offering solutions to ensure satisfaction
- Maintain accurate records of customer interactions and transactions using our CRM system
- Collaborate with team members and departments to address customer issues effectively
- Follow up on customer issues to ensure resolution


Requirements:


- 1-2 years of experience in customer service or a related field
- Excellent written and verbal communication skills
- Flexibility to adapt to changes and maintain productivity in a dynamic work environment
- Strong problem-solving skills and attention to detail
- Proficient with computers and CRM systems (prior experience with customer service software is a plus)


What We Offer:


- Competitive hourly rate: $40.00 - $45.00 per hour
- Comprehensive benefits package, including:
- 401(k) with company match
- Dental insurance
- Flexible schedule with remote work options
- Health insurance
- Paid time off (PTO)
- Vision insurance
- Career growth opportunities and continuous training
- Tuition Assistance Program


Schedule:


- Monday to Friday
- Full-time and part-time positions available
- Expected hours: no less than 40 per week
- Location: Remote


If you're a customer-focused and solution-driven individual with excellent communication skills, please submit your application today!