Customer Service Rep - Billing/First Notice of Loss (Work from Home or Hybrid)

Here at MAPFRE we pride ourselves on our employees talent, commitment and ability to innovate with purpose. We recognize the value that our Customer Service team brings to MAPFRE and are looking to hire individuals who embody these qualities every day!

As one of our Customer Service Representatives, you will play a vital role in delivering an exceptional customer experience to our customers and agents. If you are passionate about working with customers and ensuring they have the best experience possible through real life interactions, this is the perfect position for you! As a Customer Service Representative you will act as a key resource which includes responsibilities in answering calls for billing and functions for all products, lines of business and affiliates and coordinating first notice of loss claims.

CALL CENTER BILLING or FIRST NOTICE OF LOSS EXPERIENCE PREFERRED

This position pays $17.75 - $19 / hour to start, depending on experience.  Comprehensive benefits as of Day One 

Bilingual (Spanish/English) skills are preferred 

Schedule/Hours:  Monday through Friday, 8:00 a.m. to 4:30 p.m. (EST) while in training (approximately 6-7 weeks).  

Once training is complete, regular work schedule will be a flex schedule:  Monday through Friday, 8:00 a.m. to 6:00 p.m (EST).  In addition, this position requires some Company holidays to be worked. 

Requirements

Education: 

• High School Diploma, or equivalent  

Experience: 

• 1 – 3 years of experience in a customer service role 
• Ability to make good business decisions without guidance, but escalating when needed 
• Strong sense of accountability 
• Proven ability to problem solve 
• Strong communication skills 
• Ability to be on the phone for extended periods of time 
• Ability to take constructive feedback from both peers and Supervisors 
• Ability to use basic computer commands and proficiency 
• Willingness to learn different software packages 

Training - In addition to 2 weeks of classroom and peer training, we provide ongoing support and coaching to our trainees. 

Amazing Benefits – We offer competitive wages and benefits including Health, Dental, Vision, Life, PTO (Paid Time Off), Holidays, 401(k), Profit Sharing, STD/LTD, Tuition Reimbursement, Individual Development Plans, Career Paths, Volunteerism Opportunities, and flexible work schedules. 

We are offering fully remote positions from anywhere within the US or a Hybrid schedule (3 days in office/2 days remote) in our Webster, MA office  

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.