Customer Service - Loan Servicing

Company Description

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.

Job Description

As a part of our Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new accounts set up to answering questions and coaching them throughout their journey, you’ll be there every step of the way to provide empathy, care, and guidance when it’s needed most.

Work from home/hybrid:
We are proudly offering hybrid options in the Phoenix, AZ metro market. Employees will work 3 days per month in our Tempe office, the rest of the month, you can work from home! Initial training will be conducted remotely but portions of your nesting period will be conducted onsite to facilitate the best side-by-side opportunities. We want to set you up for success!

Start Date: January 20th, 2025

Shift: Schedules range between 7am-6pm

Starting Pay: $18/hour

What you’ll do:

• Communicate with our members via phone and email exhibiting care in every interaction

• Work out arrangements with clients who are late on their payments, in order to bring their accounts current. 

• Handle 45-55 inbound/outbound calls/day focusing on resolving customer issues and providing an optimal customer experience

• Meet monthly call center goals

• Listen to our members using a solution-based servicing approach, providing empathy and care for their unique needs

• Collaborate with your team to share knowledge and best practices

• Accurately notate members’ accounts

• Must be able to complete required training with no absences

Qualifications

• Minimum of 1 year of Customer Service experience (call center or retail)

• Available for an 8-hour shift Monday - Friday between the hours of 7am - 6pm

• People-focused approach and solution mindset

• Ability to handle a high volume of inbound calls

• Strong communication skills

Additional Information

Achieve well-being with:

• Hybrid work opportunities

• 401 (k) with employer match

• Medical, dental, and vision with HSA and FSA options

• Competitive vacation and sick …