Customer Service - City Utilities Account 100% Remote Texas

Position Location:  Remote Texas 100%

Faneuil is a Continuum Global Solutions LLC company based in Hampton, Virginia that provides outsourced business processing solutions for an extensive client portfolio that includes both commercial and government entities. Faneuil operates as a separate subsidiary under Continuum Global Solutions, LLC.

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. 

Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER when it comes to challenges solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, and willingness to help others? Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?  

JOIN OUR TEAM TODAY! 

We are hiring remote Customer Service Representatives who will deliver excellent customer service and create sustainable value for customers via phone, email, chat, and correspondence. Representatives will handle calls about billing and payments, service requests from customers that are looking to start up service moving into a new home, stopping service as they move out, and dealing with calls around losing electricity/power/sewer. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and show your care for every customer.     

RESPONSIBILITIES: 

• Actively listen to customers to understand their concerns, needs, and build a rapport that will make them feel heard and cared for

• Provide essential support in navigating the customer’s inquiries and explaining it in simple terms to the customer
• Discover solutions using tools and resources to help meet the customer's needs
• Handle difficult calls around electricity being shut off or other escalated services that may take time to reconnect

• Empathize and resolve concerns to simplify the customer’s experience 
• Navigate through multiple computer applications with speed & accuracy 

WORK AT HOME REQUIREMENTS

• High-Speed Internet With At Least 10 Mbps Download Speed & 5 Mbps Upload Speed …