Customer Service and Sales Representative - Remote - Scottsdale, AZ, United States

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

How We Deliver a Winning Performance:  

• Question Authority 
• Walk the Talk
• Share Knowledge
• Listen, not just Hear
• See the Glass Half Full
• Take Educated Risks
• Enjoy the Ride
• Share the Spotlight
• Do the Right Thing
• Test Your Limits 

We Care About Your Total Wellbeing:

• Physical Wellbeing: Medical, dental, and vision care 
• Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
• Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
• Community Wellbeing: Paid Community Service Hours
• Career Wellbeing: Leadership Development and Tuition Assistance Programs

What You’ll Be Doing:

As a Customer Service and Sales Representative (CSSR), you are an integral part of our sales team, bringing people and apartment homes together. In this role, you'll handle inbound calls from prospects nationwide, engaging them with top-notch customer service. Through active listening and effective communication, you'll conduct needs assessments, providing information on pricing, availability, locations, amenities, and community benefits. Your contribution will be vital in achieving Equity Residential's objectives of generating qualified traffic, maximizing leasing potential, and ensuring customer satisfaction and loyalty.

• Handles inbound call volume and provides information to prospects about communities that suit their needs and invites them to tour the communities and/or guides them to apply
• Delivers uncompromising customer service that builds and maintains customer excitement and loyalty, and promotes brand recognition and awareness
• Creates a complete guest card in Customer Relationship Management (CRM) system
• Drives increased occupancy by following up with customers post-tour to encourage apartment rental …