Customer Service and Sales Representative - Remote

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

How We Deliver a Winning Performance:  

• Question Authority 
• Walk the Talk
• Share Knowledge
• Listen, not just Hear
• See the Glass Half Full
• Take Educated Risks
• Enjoy the Ride
• Share the Spotlight
• Do the Right Thing
• Test Your Limits 

We Care About Your Total Wellbeing:

• Physical Wellbeing: Medical, dental, and vision care 
• Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
• Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
• Community Wellbeing: Paid Community Service Hours
• Career Wellbeing: Leadership Development and Tuition Assistance Programs

What You’ll Be Doing:

As a Customer Service and Sales Representative (CSSR), you are an integral part of our sales team, bringing people and apartment homes together. In this role, you'll handle inbound calls from prospects nationwide, engaging them with top-notch customer service. Through active listening and effective communication, you'll conduct needs assessments, providing information on pricing, availability, locations, amenities, and community benefits. Your contribution will be vital in achieving Equity Residential's objectives of generating qualified traffic, maximizing leasing potential, and ensuring customer satisfaction and loyalty

• Handles inbound call volume and provides information to prospects about communities that suit their needs and invites them to tour the communities and/or guides them to apply
• Delivers uncompromising customer service that builds and maintains customer excitement and loyalty, and promotes brand recognition and awareness
• Creates a complete guest card in Customer Relationship Management (CRM) system
• Drives increased occupancy by following up with customers post-tour to encourage apartment rental
• Guides prospective residents through the application process to ensure a smooth customer experience
• Maintains an accurate and in-depth knowledge of all aspects of the communities. Particularly in pricing, specials, policies, amenities, and local conveniences
• Understands and complies with state landlord-tenant Fair Housing Laws and standards. Is familiar with subsidized programs
• Develops constructive and cooperative working relationships with onsite team members and maintains those relationships over time
• Participates in continuous learning opportunities and keeps current on projects, services, and technology changes within the company and property management industry
• Represents Equity Residential in a professional manner at all times 

What You’ll Need to Thrive

• High School diploma or equivalent
• Two years of customer service or sales experience, preferably in the real estate industry
• Computer literacy and effective communication skills to consistently follow through
• Excellent attention to detail and solid time management skills
• The ability to successfully solve problems independently and/or with other team members
• Comfort and familiarity with high call volume, phone etiquette, and servicing customers via the telephone, email, and chat while also utilizing dual screens
• The ability to effectively communicate and promote the benefits of Equity Residential’s communities

Bonus Qualifications:

• College Degree and/or College Coursework 

Working Environment:

This position is 100% remote (work from home) in the following locations: Arizona, Colorado, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, Texas, Virginia, Washington, and Washington DC. Please note: candidates located in California would need to relocate to another EQR market for this opportunity.

Working for Equity Residential (EQR), a leading multi-family real estate investment trust (REIT), means living our purpose: creating communities where people thrive. It means striving to provide the best in apartment living, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together. 

Our portfolio of high-quality properties in urban growth markets – New York City, Boston, Washington DC, Seattle, San Francisco, Southern California, and Denver – provides homes where people most want to live, work and play. We've got the best people in the business, as evidenced by our employee engagement scores and customer loyalty ratings. That’s why our employees say they are proud to work at Equity, a company that gives our residents a place where they can Live Remarkably, and offers a culture where our employees have the opportunity to thrive.

Equity Rewards

When you join Equity Residential, you won’t be treated as simply another employee — you will be considered a partner in our shared success. As such, we are committed to investing in your personal success through a benefits program that supports your Total Wellbeing. 

We recognize that everyone has different needs outside of work. That’s why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique benefits options to employees, like a comprehensive wellness program, pet insurance, new parent benefits, and paid time off for community service projects. In addition to your next job, you can also find your next home with us! Rent discounts on Equity Residential apartment homes are available to our benefits-eligible employees. The amount of the discount offered is determined based on the market, ranging upwards from 20%. Learn more about our Total Wellbeing program here.

Equity Values

At Equity Residential, like our residents, our employees come from everywhere. A richly diverse work environment captures top talent, cultivates the best ideas, and creates the widest possible platform for success. By focusing on inclusion, these differences are harnessed to create value — in ideas, business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive and equitable work environment where our employees can thrive. 

All aspects of the employment process are merit-based. Every Equity employee is expected to maintain a work environment that is free from discrimination and harassment. Equity Residential does not discriminate against any employee or job applicant because of race, religion, color, creed, sex, sexual orientation, gender, sexual/gender identity/expression, age, pregnancy (including childbirth, lactation or related medical conditions), physical or mental disability, national origin, citizenship status, military (including uniformed service member or protected veteran) status, marital status, genetic characteristic or information, ancestry or any other characteristic protected by law. Equity Residential also prohibits retaliation against individuals who report harassment or discrimination, or participate in investigations into such conduct.