Customer Service Agent (Smart Remote Services)

Are you hoping to join a business that offer a genuine ‘people first’ culture?

Here at Security Monitoring Centres we have an opportunity for a Customer Service Advisor to join our Smart Remote Services Team based in Nottingham (NG2 3EJ) on a full time, permanent basis.

This role would be a fantastic opportunity for a tech savvy graduate but we are open to applications from all candidates who love working with different systems and technologies!

About Us, Our Culture & What We Can Offer You

Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.

As part of the global API Group, we join a family of organisations including Chubb Fire & Security, where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

SALARY: £24,444 per annum

• 23 day holiday per year (rising to 24 days after 5yrs)
• Cycle to Work Scheme
• Company Pension Scheme
• Employee Referral Scheme (£1,000)
• Life Assurance (4 x Salary)
• A Central Benefits Platform offering a wide variety discounts
• Childcare Vouchers
• Employee Scholarship Programme
• Bravo scheme: Incentivising high achieving employees
• Health & Wellbeing Resources
• Ongoing training & development

What You'll Be Doing As Customer Service Advisor

The main goal of this role is to provide efficient remote support service to our engineers and customers. 

You will:

• Take calls from engineers to make initial connections to suitable systems, establishing the setup for remote access
• Complete remote security system routine inspections in accordance with regulatory schedules using remote diagnostics software
• Identify problems that customers are experiencing with their alarm systems and provide remote resolution where possible
• Provide support for Engineer queries and panel configurations
• Use remote diagnostic software to connect to the customer panel and provide remote resolution

Working Hours: 38.5 hours per week | Mon to Fri 8.30am-5.00pm | Fully Office Based

What We Would Like You To Bring:

We are open to applications from any candidate who has an interest in technology and systems!

Ideally you will be:

• A natural communicator, with an ability to build rapport with our customers and your colleagues
• Solution focused – striving to understand and resolve potential issues
• IT literate – with a passion for different systems, softwares and technologies
• A problem solver, comfortable adapting to changing priorities
• Self-driven and motivated, with the ability to work to deadlines under pressure

If this sounds like you, send us your application today!

Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.

#LI-EP1

Additional Information

About Us, Our Culture & What We Can Offer You

Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.

As part of the global API Group, we join a family of organisations where leadership and leadership development is our most powerful strategic advantage and the best way to invest in our people.

#​BR-SMC