Customer Service Agent - Retail - $18/hr - Remote

Penn Interactive (PI) is an interactive gaming company headquartered in Philadelphia. PI is the digital arm of PENN Entertainment (NASDAQ: PENN), the largest regional casino operator in the U.S.). Our mission is to challenge the norms of the gaming industry by building an immersive interactive gaming experience that is responsible, innovative, and fun. We are committed to helping our team members grow and succeed. We believe that hiring talented individuals that love what they do will help us win!

Casino Customer Support Agent - Retail

Are you passionate about making memorable experiences? Are you skilled at taking potentially unpleasant situations, and turning them around with a smile? Do you have experience in the hotel, travel and/or hospitality industries? Are you technologically savvy, and can navigate multiple tools at once to help our guests?

At PENN Entertainment, we believe we are where the fun begins, and you might just be someone's first step in getting there! 

PENN Entertainment (ESPNBET and Casino, PENNPlay, Hollywood Casino, plus 43 properties across 20 states) is looking for outgoing and driven Customer Service Agents who have the desire to build strong relationships and top-tier experiences for our hotel and casino guests!

As a Retail Customer Service Agent you must be an excellent communicator with great phone, chat, e-mail etiquette, and a demonstrated problem solver. As a Retail Customer Service Agent, you will develop in-depth knowledge of our hotel and casino properties and a desire to understand ways that we can improve our guest experiences to ensure we provide the best. You must be flexible and able to adjust to the quick and demanding changes in our business and industry. You will be given the opportunity to work with and alongside fellow sports fans within an exciting and fun working environment!

As a Retail Customer Service Agent, you will be the face and voice of our hotel, casino and resort operations across the country. Ready to have fun? Read below and apply now!

Typical Workday at Penn Entertainment

• Communicate with our players and guests via phone, live chat and email to ensure a seamless customer experience and provide comprehensive information on the Property offerings.
• Use internal resources and systems to view guest account statuses and histories, using the information to assist guests over the phone.
• Provide an exclusive level of customer service during every conversation that demonstrates …