Customer Satisfaction Rep (CSR) - United States

Customer Satisfaction Rep (CSR)

Storable is looking for a Customer Satisfaction Rep (CSR) to help further grow and serve our customer base. The person in this role will be expected to identify and overcome a variety of new hurdles daily. When connecting with storage facility operators, this person will need to shift seamlessly between identifying where we can deliver additional value while qualifying potential net-new opportunities. 

What you will do: 

• Regularly interact with storage facility operators to identify metrics within Salesforce for team tracking and reporting meaningful changes to leadership.
• Maintain thorough knowledge of existing customers' business, the self-storage market & its competitors.
• Manage multiple accounts and timelines, responding to pain points specific to each business and keeping a high level of awareness of those details to be captured in a system that you will develop for finding inefficiencies, tracking progress, and reporting updates to key stakeholders.
• Offer support to customers based on a firm understanding of what problems operators may be facing in their day-to-day operations while also educating customers on a variety of solutions in a consultative, informative way. 
• Provide a seamless transition for customer’s when adding additional facilities, price switches & retention of products, and maintaining customers during facility transfer of ownership.
• Identify opportunities to expand the customer's current suite of products through active listening and understanding their current business needs by being consultative with our software solutions.
• Work cross-functionally with other teams to coordinate additional enablement needs to drive adoption and ensure seamless resolutions for escalated issues as they arise.
• Effectively communicate with the sales team to identify opportunities for revenue growth based on feedback collected from customers.
• Identify and implement improved (existing) processes as well …