Customer Reliability Engineer - Infra

Astronomer designed Astro, a modern data orchestration platform, powered by Apache Airflow™. Astro enables companies to place Apache Airflow at the core of their data operations, providing ease of use, scalability, and enterprise-grade security, to ensure the reliable delivery of mission-critical data pipelines.

We’re a globally-distributed and rapidly growing venture-backed team of learners, innovators and collaborators. Our mission is to build an Enterprise-grade product that makes it easy for data teams at Fortune 500’s and startups alike to adopt Apache Airflow. As a member of our team, you will be at the forefront of the industry as we strive to deliver the world's data.

Your background may be unconventional; as long as you have the essential qualifications, we encourage you to apply. While having "bonus" qualifications makes for a strong candidate, Astronomer values diverse experiences. Many of us at Astronomer haven't followed traditional career paths, and we welcome it if yours hasn't either.

About this role:

The Astronomer Customer Reliability Engineering (CRE) team is responsible for the success of our customers' usage of our managed Airflow service. The CREs are responsible for operating, monitoring, and maintaining the platform to ensure availability, predictability, and reliable operations. As an infrastructure specialist within the team, you will learn to become an expert on the reliability of Kubernetes and the underlying cloud infrastructure on all 3 public clouds (AWS, Azure, and GCP). Our CRE team ensures production environments are available, predictable, and reliable for our customers. You will create strong relationships with customers and help them achieve their reliability goals. 

This role is well suited to candidates early in their careers, or if you are currently working outside the software industry. We do not expect you to have a lot of preexisting knowledge with our toolset, but you will need beyond to be comfortable working in a terminal and have a working knowledge and intuition about Linux and networking. For instance, you should know what an IP Address, know how to “cat” and “ls -ah”, and be comfortable reading a traceback and looking up the error codes. 

When you learn a new piece of technology, are you aiming not just for getting started but becoming the expert? Do you listen to the plumber when they tell you what was wrong with the pipes? Do you know how your router works? Are you the kind of person who takes an MIT Opencourseware course and actually …