Customer Parts Delivery Coordinator

Job Description Summary

Job Description

Roles and Responsibilities:

Role Summary/Purpose

The Customer Parts Delivery Associate drives solutions for customers needing parts for medical equipment during standard business hours.

Essential Responsibilities

• Perform professional customer call handling and communication.
• Find and execute part order solutions for the Global Parts and Repair Solutions, Inside Sales, and Multi-Vendor teams.
• Deliver part solutions within the required global compliance guidelines
• Optimize all cycle time elements associated with the order fulfillment process.
• Act independently in a self-directed manner.
• Directly place orders with internal and external suppliers.
• Leverage computer tools and on-line databases to determine best actions to take on orders.
• Perform special operations required to manually fulfill orders when key data systems are undergoing maintenance.
• Take action with other cross-functional teams including distribution, transportation, customs, order processing, asset planning, and repairable teams.
• Create commercial invoices for some international orders when necessary.
• Communicate accurate order status with field service teams, customers, and internal teams before passing orders to the next shift or responsible coordinator.
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Qualifications/Requirements

• Customer communications and problem solving experience
• Parts logistics and global systems understanding
• Demonstrated team player that is effective working independently in a complex environment
• Experience with Microsoft Office and Oracle applications
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Desired Characteristics

• Associated Degree or equivalent experience
• Oracle application experience
• Proven strong customer advocate
• Working knowledge of customs processes
• Demonstrated Product Structure knowledge

For U.S. based positions only, the pay range for this position is $49,920.00-$74,880.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: March 03, 2025 Apply