Customer Operations Intern (F2024) Alberta

About Us:

We exist to modernize the way that vendors and property managers work together. We do this by building industry-specific vendor management & procurement software that connects over 6,000 buildings & 40,000 vendors in a single marketplace. We improve efficiency & reduce cost for property managers while driving new business to vendors across the continent. 

We’re one of the fastest-growing Toronto startups, a certified “great place to work,” and in 2023 recognized as one of the Best Workplaces in Canada . VendorPM is backed by world-leading SaaS & PropTech funds, including; Bessemer Venture Partners, the former CEO of Twitter, Real Estate leaders, Prudence VC & Navitas Capital. 

Our team is passionate about growth, innovation, and collaboration - if you are passionate about making an impact and putting in the work to get there, you’re likely a great fit for our team!

Job Responsibilities:

• Reach out to vendor clients via phone calls and emails to support them in uploading quotes to bid on jobs.
• Ensuring client satisfaction of property managers and maintaining constant communication with vendors to facilitate a smooth RFQ fulfillment process.
• Monitoring account data and client usage info and stats with our BI tools.
• Maintaining strong relationships with clients to mitigate any negative product experiences over the phone.
• Act as a liaison between Vendor and Enterprise Customer Success departments.

What you’ll bring to the table:

• A detail-oriented approach to customer success management
• The ability to utilize and suggest improvements in current data reporting methods 
• Work alongside the customer success team to ensure overall customer retention
• Work with the product team to analyze user behaviour and suggest product improvements to better service accounts.
• Understand the dynamic of both the demand and supply side of our marketplace, and ensure that CS duties facilitate smooth interactions with both user types 

Our Ideal Candidate:

• Must be a student enrolled in a post-secondary institution program during the work term.
• Available to work full-time hours for either a 4, 8, or 12 month term.
• Comfortable with making outbound calls daily.
• You know your way around a CRM, familiarity with Salesforce is an asset.
• You get it done.
• You are well organized.
• You have an entrepreneurial mindset.
• You are results-focused and have a proven track record of success in a quota-carrying role.
• You always want what's best for your clients.

Compensation
$17 - $20/hr

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