FreshRemote.Work

Customer Onboarding Manager Senior

Remote

Why you'll LOVE Sagent:

 

You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it!

 

By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers.

 

Sagent powers servicers and consumers. You power Sagent!

 

TITLE:  Customer Onboarding Manager Senior

LOCATION: King of Prussia, PA (and various unanticipated locations throughout the U.S. subject to approval from management) (Full-time telework)

DUTIES: Provide full life cycle delivery of technology implementation services on key projects. Work across cross functional teams to find solutions to impediments and drive progress to meet milestones.  Analyze and determine implementation and system requirements. Execute project management and provide training, consultation and support before, during and immediately after new client, existing client & new vendor implementation/conversion efforts. Mentor, train, and provide oversight to peers and cross functional team members on best practices for product implementation. Full-time telework.

REQUIREMENTS: Master’s degree or equivalent in Computer Engineering, Computer Science, or a related field and One (1) year in any job title involving experience in technology development and implementation of transformative new technology or bespoke software solutions. In the alternative, employer will accept a Bachelor’s degree or equivalent in Computer Engineering, Computer Science, or a related field and Three (3) years in any job title involving experience in technology development and implementation of transformative new technology or bespoke software solutions. Prior experience must include: One (1) year using project planning and managing software that creates project plans based on scope; One (1) year of experience in a project management role where technology is used to transform business processes or functions; One (1) year implementing SaaS technology suite of products for financial institutions or fintech company clients; Applying lessons learned from prior projects to continuously improve implementation services, planning, and delivery, including effort and hours for project tasks completion, and determining alternative ways to accomplish tasks; Using project management methodologies and best practices, including identifying risks, communicating to teams, and preparing project plans; Performing root cause analysis and developing IT solutions within tight deadlines for enterprise level business environment, including managing at least 2 projects simultaneously; and Client facing experience confirming business and IT requirements and delivering solutions via written and oral presentations.

TRAVEL:  Less than 5% travel in a year may be required for business meetings

SALARY:  $140,317 per year

TO APPLY:  Email resume to: recruiting@sagent.com. Reference JOB CODE SGNT101 **OR** Apply online using the form below.

#LI-DNI

 

Perks!

As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1!  We offer a comprehensive package including Remote/Hybrid workplace options, Health Benefits, Unlimited Flexible Time Off, Family Planning Services, Tuition Reimbursement, Paid Family Leave, 401(k) Matching, Pet Insurance, LinkedIn Learning, Virtual Social Experiences, Career Pathing, Focus Time Fridays and much, much more!

 

Why Sagent?

Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles.

 

Sagent is a joint venture that combines Fiserv Inc.'s decades of market-leading fintech expertise with Warburg Pincus' skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We're growing fast and need you to help shape our future.

 

Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

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Job Profile

Countries

United States

Benefits/Perks

401(k) matching Career pathing Family planning services Focus Time Fridays Health benefits LinkedIn Learning Paid Family Leave Pet Insurance Remote/Hybrid workplace options Tuition reimbursement Unlimited flexible time off Virtual Social Experiences

Skills

IT solutions Project Management Project Planning SaaS technology Technology Implementation

Tasks
  • Analyze and determine implementation and system requirements
  • Mentor, train, and provide oversight to peers and cross functional team members
  • Provide full life cycle delivery of technology implementation services
Experience

1 year

Education

Bachelor's degree Master's degree