Customer Marketing Manager

About Anaconda

Be at the center of AI

With more than 45 million users, Anaconda is the most popular operating system for AI providing access to the foundational open-source Python packages used in modern AI, data science, and machine learning through a seamless platform. We pioneered the use of Python for data science, championed its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage, groundbreaking research, and a better world. To learn more visit https://www.anaconda.com.

Here is why people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.

Summary

Anaconda is seeking a talented Customer Marketing Manager to join our rapidly growing company. This is an excellent opportunity for you to develop and execute strategic communications that strengthen customer relationships and showcase customer success. This role sits at the intersection of corporate storytelling, customer advocacy, and relationship management, requiring both strategic thinking and hands-on execution.

What You'll Do

• Identify and nurture relationships with key customers for marketing initiatives
• Create compelling customer success stories and case studies to be shared both internally and externally
• Manage customer reference program
• Coordinate customer speaking opportunities and testimonials at events
• Build a repository of customer success stories and testimonials
• Develop and execute strategic customer communications across owned channels (blog, social media, email) to deliver product announcements, company news, events, and customer resources, ensuring consistent messaging and maximum engagement
• Partner with product marketing to monitor competitive landscape and identify opportunities for thought leadership content, customer success stories, and strategic communications that differentiate our solutions
• Build and maintain cross-functional relationships with sales, customer success, and product teams to gather customer insights, identify advocacy opportunities, and ensure communications align with customer needs and business objectives
• Create and deliver regular sales enablement content quarterly trend reports, customer insight briefs, and competitive intelligence updates, empowering the sales team with timely market analysis and customer success stories to drive more effective conversations
• Drive customer ROI storytelling by collaborating with customer success teams to gather quantitative metrics and qualitative feedback, then translate these insights into compelling content formats including case studies, blog posts, sales enablement materials, and data-driven infographics that demonstrate business value
• Participate in the development and execution of our customer advisory board program, collaborating with Product and Engineering leadership to gather strategic insights that inform product direction and create powerful customer advocacy opportunities for marketing initiatives
• Maintain a consistent voice and messaging that is reflective of the brand across all customer communication

What You Need:

• 5+ years of experience in customer communications, content marketing, or related field
• Exceptional writing and editing skills with a portfolio of published work
• Proven track record of creating compelling case studies and customer success stories
• Experience managing customer advisory boards or similar customer advocacy programs
• Strong project management and organizational skills
• Excellent relationship-building and interpersonal abilities
• Bachelor's degree in Marketing, Communications, Journalism, or related field
• Team attitude: “I am not done until WE are done”
• Embody our core values:     
• • Great People
  • Great Product
  • Great Performance
• Care deeply about fostering an environment where people of all backgrounds and experiences can flourish 

What Will Make You Stand Out:

• Experience in B2B software or technology industry
• Knowledge of marketing automation platforms
• Understanding of data analytics and reporting
• Experience with video production and multimedia content
• Familiarity with customer feedback and advocacy platforms
• Experience working in a fast-paced startup environment
• Experience working in an open-source, AI, or data science-oriented company
• Experience working in a fast-paced startup environment
• Experience working in an open-source, AI, or data science-oriented company

The US base salary range for this role is $79,900-$119,500 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed in each job posting reflects the minimum and maximum target salaries for the position across all US locations.

Within the range, individual compensation is determined by various factors, including work location, job-related skills, experience, and relevant education or training. Your recruiter will provide more specific details on the salary range for your preferred location during the hiring process.

In addition to base salary, we offer a comprehensive benefits package that includes:

• Flexible Vacation Policy
• Medical, Dental, and Vision Insurance
• Short Term and Long Term Disability
• Paid Parental Leave
• Annual Remote Work and Wellness Stipend
• Employee Assistance Program and Mental Health Resources

*FTE employees based on your region 

Application deadline: There is no deadline; we accept applications on an ongoing basis.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Anaconda, Inc. (“We”, “Us”) are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes. By clicking “Submit Application”, you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated.  For the purpose of the General Data Protection Regulation (“GDPR”) ”) and the version of the GDPR retained in UK law (the “UK GDPR”) the Data Controller Vanessa Macllwaine.

Anaconda is an EEO/AA employer M/F/V/D.