Customer Marketing Manager

The Team & Role 

As a Customer Marketing Manager at SevenRooms, you will play a pivotal role in ensuring customers are aware of and adopting critical platform features. You will be responsible for creating and managing customer-facing campaigns that educate and empower our clients to maximize the value they derive from our platform.

At SevenRooms, our Marketing Team is the driving force behind our brand's growth and visibility in the hospitality industry. Comprised of creative thinkers, data-driven strategists, and innovative storytellers, our marketing professionals are passionate about connecting with our audience and showcasing the transformative power of our platform. From crafting compelling campaigns and engaging content to nurturing leads and fostering customer relationships, our team works collaboratively to deliver impactful results and drive measurable business outcomes. With a focus on innovation, creativity, and customer-centricity, the Marketing Team at SevenRooms is dedicated to empowering hospitality professionals to thrive in an ever-evolving digital landscape.

What You’ll Do

• Develop and implement a comprehensive customer-centric marketing strategy that deepens engagement, enhances customer retention and drives customer advocacy.
• Collaborate with the sales, customer success and product teams to create targeted campaigns that highlight product features and customer successes.
• Manage the creation, execution and overall calendar of customer marketing campaigns, including new product releases, newsletters, webinars and other promotional materials.
• Monitor and analyze the performance of content initiatives using key metrics. Use data-driven insights to refine strategies and improve effectiveness of customer content marketing efforts. 
• Utilize CRM and other marketing tools to track campaign performance and customer engagement metrics.
• Work closely with the customer success and support teams to identify common customer challenges and develop marketing solutions to address them.
• Stay informed of industry trends and competitor strategies to ensure our customer marketing remains innovative and effective.

Who You Are 

• You have a bachelor’s degree in Marketing or a related field.
• You possess at least 3+ years of experience in marketing, with a strong preference for customer marketing or account management experience in the tech or hospitality industry.
• You are a customer-focused individual who is passionate about creating engaging customer experiences and building strong relationships.
• You have a proven track record of executing successful marketing campaigns and events.
• You are highly analytical and data-driven, comfortable with CRM software and other marketing analytics tools.
• You possess excellent communication and interpersonal skills, capable of working cross-functionally and with diverse teams.
• You are creative and innovative, constantly looking for new ways to engage customers and improve marketing strategies.
• You are proactive, organized, and can manage multiple projects simultaneously in a fast-paced environment.
• You have a passion for the hospitality industry and are excited about the impact technology can have on improving customer experiences.

What We Offer

• A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You'll also have access to unlimited paid time off, including tenure-based PTO minimums, paid parental leave, and the option to work anywhere at any time.
• Equitable compensation: Our compensation packages are based on external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.
  • The salary range for this role is $105,000.00-$110,000.00. This is the range SevenRooms in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.
• Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, life insurance, and unique wellness offerings including One Medical, Spring Health, Carrot, and Headspace.
• Employee programs and recognition: Through our Roomie's Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You'll receive an additional quarterly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you're a part of our team.
• Opportunities for training and professional development: Your manager will partner with you on establishing quarterly goals that not only benefit our organization but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.

About SevenRooms

SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation.

Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin’ Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf.

SevenRooms has been recognized as a top employer for its people-first approach by publications including:

• Inc. Best Workplaces (2023, 2022, 2020)
• Inc. 5000 (2023, 2022)
• Ragan’s Platinum HR Awards Finalist (2022)
• Built in Best Places to Work NYC (2023, 2022, 2021, 2020) 
• Built in Best Place to Work NYC - Midsize Companies (2023, 2022) 
• VentureFizz Unique PTO (2022)
• Forbes Best Startup Employers (2022) 

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws.  We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

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