Customer Journey Manager (Loyalty Marketing)

Overview

We are seeking a motivated and experienced Journey & Loyalty Manager to join our dynamic team. The ideal candidate will be responsible for strategizing, planning, executing, and optimizing high-performing customer journeys and loyalty programs. This role is pivotal in driving loyalty, engagement, retention, and overall good client performance in the NDR program.

 

Responsibilities

Strategic Planning:

• Develop and implement robust loyalty programs and customer journeys aimed at driving program engagement and optimizing customer experience.
• Collaborate with cross-functional teams to ensure seamless integration of strategies with overall company goals and omni-channel user journeys
• Develop journey and experience maps through partnership with research and functional organizations.

Execution & Optimization:

• Plan and execute compelling communications journeys, leveraging Salesforce Marketing Cloud, to enhance the user experience and drive desired user actions.
• Constantly optimize communication through rigorous A/B testing, segmentation, and personalization, based on performance data and analytics.

Project Management:

• Manage multiple projects simultaneously, ensuring timely execution and adherence to established guidelines and objectives.
• Coordinate with content, design, and development teams to ensure cohesive and effective campaign execution.

Performance Analysis:

• Monitor and analyze campaign performance, providing insights and recommendations for improvement.
• Leverage analytics to make data-informed decisions and enhance campaign effectiveness.

Stakeholder Collaboration:

• Partner with various stakeholders to understand their needs and translate them into effective email marketing strategies.
• Facilitate communication and alignment between different teams and departments.

Qualifications

Education/Experience:

• Bachelor’s degree in marketing, Business, or a related field is preferred, however, relevant work experience in the field can be considered as a substitute.
• 4 years of experience in customer experience or loyalty, preferably with expertise in Salesforce Marketing Cloud.

Required Skills/Abilities:

• Deep understanding of email marketing best practices, strategies, metrics, and regulations.
• Strong analytical, organizational, and project management skills.
• Advanced creative skills including design, copy and email layout, development and testing capabilities.
• Experience building journeys and email tactics in Salesforce marketing cloud preferred.

NDR Role Qualifications:

• Computer competency and ability to work with a computer.
• Prioritize multiple tasks and projects simultaneously.
• Exceptional written and verbal communication skills.
• Punctuality expected, ready to report to work on a consistent basis.
• Attain and maintain high performance expectations on a monthly basis.
• Work in a fast-paced, high-volume setting.
• Use and navigate multiple computer systems with exceptional multi-tasking skills.
• Remain calm and professional during difficult discussions.
• Take constructive feedback.

 

 

 

About National Debt Relief

 

 

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

 

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

 

National Debt Relief is a certified Great Place to Work®!

Forbes names National Debt Relief Best Debt Settlement Company of 2024!

Fortune names National Debt Relief Among Best Workplaces in New York!

3X Award Winner for Best Customer Service, Best Experience with Staff, and Best for Transparency by Consumer Affairs!

Compensation Information

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $94,000 to $113,500 annually.

Benefits

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

 

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount

 

National Debt Relief is a certified Great Place to Work®!

 

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

 

For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here

 

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