Customer Engagement Advocate III - Sacramento, CA

Customer Engagement Advocate III - Sacramento, CA

Department: Field Service

Employment Type: Full Time

Location: Sacramento, California

Description

Are you a problem-solver with a knack for keeping everything running smoothly? As a Customer Engagement Advocate III at Everi, you’ll be at the heart of our customer operations, ensuring seamless transactions and handling escalations like a pro! You’ll manage accounts where our Fintech software powers transaction processing and step in as the go-to point of contact when our customers need an expert on hand. 

**Must reside in the Sacramento area to be considered** 

What Will You Be Doing?

• Oversee customer implementation of technical systems, software, and hardware.
• Assist with installing and deploying products and third-party software as needed.
• Provide weekly updates to management on account status, project progress, and any issues.
• Investigate and analyze emerging issues; prepare reports as required.
• Collaborate across teams for efficient deployment, maintenance, and feedback-driven improvements.
• Gather user feedback to identify trends and opportunities for enhancement.
• Assess system architecture, configurations, and security during installation and upgrades.
• Escalate issues promptly and follow up for timely resolutions.
• Support application security, compliance, and data protection practices.
• Troubleshoot, diagnose, and resolve technical issues; assist with client training.
• Attend customer meetings to ensure exceptional service and satisfaction.
• Monitor and maintain necessary product consumables for client needs.
• Build and maintain strong client relationships through training and support.

Skills, Knowledge and Expertise:

Requirements:

• Ability to obtain and maintain relevant Gaming License(s).
• Strong technical skills in troubleshooting devices and equipment with a solid foundation in technical knowledge.
• Excellent judgment, adherence to rules and guidelines, and strong time management and organizational skills.
• Proficiency in Microsoft Office suite and a strong understanding of Windows.
• Proven analytical and problem-solving abilities.
• Ability to collaborate effectively across teams.
•  Ability to travel 40-50% of the time within assigned regions.
• Casino industry experience preferred.

Why Us?

Step into the exciting world of Everi, where your career meets incredible perks and a vibrant culture! 

Join us and enjoy an outstanding benefits package including:

• Medical, Dental, Vision, 401k with company match, life insurance, parental leave, adoption assistance, pet insurance, gym reimbursement, and so much more! 
• Embrace a healthier work-life balance with Discretionary Time Off (DTO), bidding farewell to traditional banking hours and hello to preventing burnout while enhancing productivity.

Elevate your career in an environment recognized as a Top Workplace, not just once but multiple times! Everi proudly bagged 10 prestigious Top Workplaces awards in 2021, 2022, and 2023, including national and regional accolades. Be part of a company that's dedicated to fostering a solid culture and receiving resounding positive feedback from its employees. Join us at Everi, where your growth and well-being matter just as much as your professional journey.
The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case’s facts and circumstances. A reasonable estimate of the current range is is $73k-$93k salaried. 
Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
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