Customer Education Specalist

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $500M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Meritech Capital Partners, and Initialized Capital. Now surpassing a $5.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

At Flock Safety, we know that the more our customers utilize our technology, the more crime gets solved! We're dedicated to making a difference, and that's why we're investing in a Customer Education Specialist who will play a crucial role in empowering our clients.

As a Customer Education Specialist, you'll dive deep into all things Flock, ensuring our customers master best practices and maximize their use of our platform. Imagine leading engaging customer education webinars—up to two per day and nine each week! You'll be the trusted guide, directly addressing customer questions and actively logging calls in Gainsight.

What You'll Do:

• Lead Customer Education: Conduct informative webinars and training sessions, both virtually and in-person, to enhance the customer experience.

• Create and Update Resources: Collaborate with Product Managers to write help articles and gather feedback from support teams on outdated content.

• Launch and Contribute to our LMS: Develop engaging training videos and resources to enrich our Learning Management System.

• Utilize Your Tools: Work with tools like Gainsight, Zoom/Google Meet, Slack, and Salesforce to streamline and enhance the customer education process.

As a key player on our team, you’ll have the opportunity to shape the educational experiences we offer and build strong relationships with our customers. If you’re passionate about sharing knowledge and are eager to make a real impact, we’d love to hear from you!

• 2+ years of experience leading in-person and virtual training for diverse roles and user personas.

• 5+ years in customer-facing positions.

• Proven ability to create Presenter Guides ensuring quality and consistency across training content and verticals.

• Skilled in leading and facilitating large groups of end users both virtually and in-person.

• Knowledgeable in developing and maintaining a Certification Program.

• Experience collaborating with internal stakeholders (Product and Engineering) to prepare relevant content prior to releases.

• Familiarity with Learning Management Systems to promote on-demand training.

• Willingness to travel to customer sites.

• Highly adaptable and able to pivot in response to new challenges.

• Clear and concise communicator of both technical and non-technical information.

• Strong follow-through and ability to self-manage multiple tasks and projects simultaneously.

• Diplomatic and poised under pressure, comfortable with ambiguity.
  

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Customer Education Manager at Flock Safety. 

The First 30 Days

• Time to learn! Soaking up as much information as possible on our platform and customers to confidently deliver 3 trainings by Day 30

The First 60 Days 

• Deliver User and Admin trainings to new customers in three verticals (Community Safety, Law Enforcement, and Commercial Businesses)

90 Days & Beyond 

• You are running trainings in all aspects of Flock and have a strong opinion on the roadmap for future offerings

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. 

1. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. 

2. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field.

3. Live Assessment: Participate in a live assessment to evaluate your presentation and creative skills.

4. Peer/Panel Interview: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. 

In this role, you’ll receive a starting salary $91,200 and a bonus potential of $22,800 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

🌴Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. 

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.