Customer Domain Product Manager (Remote)

Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).

The anticipated salary range for this role is between $150,000.00 and $185,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.

It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.

SUMMARY:

Think about the last time you logged into your banking application. Did you feel engaged or happy about the experience? Have you thought about ways you could make your bank experience better? We are looking for creative minds to help us reimagine banking and that can help us build the next generation bank. A different bank. One that gives consumers the support they need to make better financial decisions.

• Although we are part of a larger organization our digital bank team is small, nimble, and fast-paced. This culture provides an opportunity to think, invent and innovate in a complex financial space. You will work closely with User Researchers, Experience Owners, Product Managers, and Engineers to drive a design process that works back from the customer.
• The Customer Domain Product Manager is a critical product role that will be accountable for developing solutions to manage customer data across multiple sources of record. As we continue to build out a processor agnostic platform and expand the products we take to market, this role will be at the center of how we bring it all together. 
• Additionally, this role will be responsible for developing the long-term Customer Domain roadmap to support our organizational goals across product, customer, and channel expansion. This role is expected to have a deep understanding of requirements management, user story development, and product testing, as well as strong stakeholder communication.  

PRINCIPAL DUTIES AND RESPONSIBILTIES:

• This role will be accountable for capturing customer/business needs for centralization and orchestration of customer data, including translation of those needs into technical requirements.
• Accountable for delivery of the product from requirements to product release. 
• Maintain ownership of the Customer Domain roadmap, including near term prioritization of features and longer-term capabilities to meet future product needs.
• Responsible for collaborating and communicating with stakeholders throughout the agile lifecycle to maintain alignment on organizational plans.
• Align product strategy with other product teams across Jenius Bank and partners.
• Be a problem solver that can work autonomously to make decisions, including leading discussions to achieve cross functional consensus.

POSITION SPECIFICATIONS:

• 7+ years of experience as a Product Manager or Product Owner, with emphasis on core processors, APIs, or other customer focused systems.
• Experience leading development teams, including geographically dispersed teams
• Experience with agile product management principles
• Experience working from a blank sheet of paper and defining the necessary steps to achieve the outcome.
• Demonstrated examples of delivering new products or features to market.
• Ability to lead and collaborate cross-functionally.
• Effective communication skills including ability to explain complex issues and solutions to all levels of the organization.
• Excellent analytical and critical thinking skills
   

EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.smbcmanubank.com/privacy/ccpa-disclosure. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.