Customer Delivery Manager

About Measurabl

Measurabl has developed the leading ESG (environmental, social, governance) data management solution for commercial real estate—and we’re looking forward to doing so much more! Our team is a diverse group of innovators, leaders, and creators who are passionate about the work we do. We believe technology plays a central role in creating a sustainable, equitable world, and we’re working to build something that matters.

Overview:

The Customer Delivery Manager is accountable for customer onboarding and the successful delivery of our solutions post-sale, ensuring that customers realize the full value of our products and are highly satisfied with their experience. In this role, you will lead the onboarding process from start to finish, coordinating internal teams and guiding clients through onboarding, data collection, and on-going solution deployment.

Your role is critical to ensuring a seamless customer journey, from the initial handoff from Sales through to the conclusion of contracted work, ensuring the customer is retained and satisfied. Strong project management skills, attention to detail, and the ability to manage customer relationships are key to success in this position. This role is a key point of contact for our customers.

Essential Functions & Responsibilities:

The essential functions and responsibilities for this position include but are not limited to, the following. Other duties may be assigned as needed. 

Onboarding & Project Management

• Ownership of Delivery: Lead all post-sales activities related to customer onboarding and solution delivery, ensuring customer satisfaction and successful deployment of solutions. Roles may be specific to product lines as the business strategy requires.
• Project Workflow Management: Develop and execute detailed project plans for each customer, customizing workflows to meet specific customer needs and ensuring all milestones are met.
• Stakeholder Coordination: Organize and lead internal teams, including Data Services and Sustainability Reporting, to ensure alignment on project timelines, deliverables, and customer goals.
• Customer Data Management: Guide customers through data collection process and needs, ensuring that all necessary information is gathered in a timely manner to support a smooth, efficient implementation in coordination with the Data Services team.
• Customer Communication: Serve as the primary point of contact for customers throughout the onboarding and delivery phases, maintaining regular communication to provide updates and address any concerns.

Service Delivery & Collaboration

• Cross-Functional Collaboration: Work closely with cross-functional teams to ensure that all aspects of the service delivery align with customer expectations. Hold regular internal and external meetings to track progress.
• Successful Handoffs: …