Customer Care Specialist (Remote)

Overview

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family. 

Currently, we are hiring for Customer Care Specialists at our customer contact center in Chandler, Arizona! Our Customer Care Specialists treat every interaction as an opportunity to provide above and beyond service experiences that create life-long customers for the Company. 

Responsibilities: 

• Manage timely and consistent customer correspondence by phone, email, text, and/or webchat.   

• Answering all general customer inquiries including but not limited to: updating phone numbers, payment information, advising of service schedule, product/service education, and retention offers.   

• Providing creative, reliable, and personalized resolutions of customer concerns to retain existing customers and maintain their regular services   

• Consistently increase industry expertise needed to effectively help customers by participating in educational opportunities, including, but not limited to monthly courses and supplementary training opportunities    

• Enhancing organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments   

• Completing other duties as assigned  

Qualifications: 

• High School Diploma or GED 

• 6+ months of customer service, sales, or customer retention experience 

• Willingness to work Monday – Friday with some scheduled Saturdays during the months of April to September 

• Proficient with Microsoft Office Suite 

Pay and Benefits 

EcoShield is proud to offer competitive pay and full benefits! 

• Compensation range depending on experience: $16-17/hour, with additional compensation opportunities. 

• Paid sick and vacation time along with 10 company-paid holidays 

• Comprehensive medical, dental, and vision insurance options, including a Health Savings Account (HSA). 

• Short-term and long-term disability coverage, plus voluntary life insurance. 

• 401(k) with a competitive match: 100% of the first 3% contributed and 50% of the next 2%. 

• Access to the Employee Assistance Program (EAP)  

• Discounted pest control services for employees and their friends/family. 

 Physical Demands and Working Requirements  

The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job. 

Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions. 

• Requires prolonged periods of sitting at a desk or workstation  

• Frequent use of hands and fingers for typing and using a computer mouse  

• Occasionally lift and carry office materials or supplies up to 25 pounds  

• Requires clear vision for reading documents, computer screens, and other office materials  

• Work is inside a climate-controlled office with quiet to moderate noise level    

The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for this position. 

EEO Statement: The Shield Co. Management, LLC is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws. 

Salary Range