Customer Care Specialist

Work Flexibility: Remote or Hybrid or Onsite

What you will do-

• Carry out all duties associated with the Customer Care Support level
• Responsible for handling special projects within the department including project ownership, data collection and reporting, managing multiple stakeholder deliverables
• Responsible for maintaining partnership with EDI Optimization team, calling them to action on customers to target for electronic ordering or issues with their EDI process
• Act as point of Contact for GHX in regards to all electronic ordering initiatives and system knowledge, as well as general ordering maintenance
• Primary contact for UAT testing and system enhancement testing in SAP
• Assists with SAP reporting and order maintenance to ensure orders flow through the system and do not sit
• Participates in some training activities of new and/or temporary employees as well as ongoing training of any new procedures
• Assist in writing and maintaining all Customer Care knowledge documents, work instructions and procedures
• Subject Matter Expert for SAP, additional order management systems and cross functional procedures

What you need-

• High school diploma or equivalent - required
• Bachelor’s Degree - preferred
• 5 years relevant work experience - required
• Customer Care Experience - preferred

$24.54 - $43.79 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: 20%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.