Customer Care Specialist - London, England, United Kingdom - Remote

Hertility is a women’s health company built by women, for women. We’re shaping the future of reproductive healthcare by pioneering unique diagnostic testing that provides data-driven and advanced insights into reproductive health, fertility decline and the onset of menopause. We provide expert advice, education and access to care - all from the comfort of your home.

31% of women will suffer from a reproductive health issue at some point and through our research, we aim to reduce the time to diagnosis through advanced at-home testing and specialist gynaecological care. We tailor pathways to the individual's reproductive goals, whether it be to explore their ovarian health and fertility options or overall hormonal health, such as confirming a PCOS diagnosis. Currently, we can screen for 18 of the most common gynae pathologies which may lead to reduced fertility and signpost gynae cancers.

Ultimately, our aim is to change attitudes around reproductive health, both for individuals and in the workplace, and to encourage women to be proactive by tracking their reproductive health. We’re calling this the Reproductive Revolution!

The role

Customer care is an imperative part of Hertility Health as the first interaction customers will have with the brand and we pride ourselves on offering outstanding support to our customers.

This is a unique opportunity to join a small, but rapidly expanding team. The role will involve first line support to our new and existing customers and undertaking delegated tasks from our Customer Experience Manager, who you will report directly to.

The team work across a 7 day schedule, working 5 days in each 7 day period.

You will interact with our customers via email, live chat, phone calls and social media in …