Customer Care Specialist II (Dealertrack Outbound Call Center)
Remote - Ohio
Company
Cox Automotive - USAJob Family Group
Customer Care GroupJob Profile
Customer Care Specialist IIManagement Level
Individual ContributorFlexible Work Option
Can work remotely anywhere in the specified countryTravel %
NoWork Shift
DayCompensation
Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description
Dealertrack is hiring for a Customer Care Specialist II to join our outbound call center remotely.
- Shift Time: Monday-Friday 8:00am – 4:30pm or 9:00am – 5:30pm EST
- Some overtime available
Your Role:
Under general supervision, the primary functions of the Customer Care Specialist II could include the following:
- Replying to email messages, faxes, and service tickets.
- Engaging customers and determine how to assist them.
- Responding to inquiries on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers, and clients.
- Making outbound calls to dealers and state motor vehicle agencies (DMVs) to obtain vehicle title status.
- Using company proprietary software for research, data entry, and account follow-up activity.
- Following instructions and maintain workflow standards.
- Attaining production and quality goals.
- Adhering to all company policies and procedures
Education and Experience:
- High School Diploma/GED and 3 years’ experience in a related field; OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field
- One year of experience in a customer service position
- Verbal and written communication skills
- Knowledge of how to operate a PC, telephone, fax, scanner and photocopier.
- Intermediate knowledge of PC software applications (such as, MS Office, Excel and Outlook).
- Data entry skills
- Ability to type 35 WPM or greater at 99.6% accuracy
What We Look For (Preferred):
- Knowledge of client requirements for DMV and related documents
- Knowledge of various state DMV forms and their usage by the company
- Knowledge of company proprietary software
- Knowledge of state abbreviations
Workplace Environment:
- Ability to perform routine and repetitive production work.
- Ability to sit for long periods of time.
- Prolonged exposure to computer screens that may lead to eyestrain.
- Ability to work a variable shift
Drug Testing
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Application Deadline: 06/30/2024 ApplyJob Profile
Regions Countries Benefits/PerksBereavement leave COVID-19 vaccination leave Flexible Vacation Flexible work option Jury duty leave Military leave Paid holidays Paid Time Off Paid time off, paid holidays, bereavement leave, time off for voting, jury duty leave, volunteer time off, military leave, parental leave, COVID-19 vaccination leave Parental leave PTO Time off to vote Volunteer time off
SkillsCommunication Customer service Data Entry Email Communication Excel MS Office Outlook PC Software Applications Written communication
Tasks- Replying to email messages, engaging customers, making outbound calls, using company software, attaining production and quality goals
3 years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9